Concierge

As a Concierge at Westgate Resorts, your responsibilities include assisting guests with dining reservations, securing tickets for local attractions and events, providing information about shopping and nightlife, and arranging transportation and sightseeing tours. You will also be responsible for managing guest requests and ensuring a seamless experience throughout their stay.

To qualify for the Concierge position at Westgate Resorts, candidates must be able to stand for long periods, possess strong written and verbal communication skills, and demonstrate an attentive and service-oriented demeanor. A flexible schedule that includes weekends and holidays is essential, and applicants must be able to pass a background check and drug test.

While prior experience in hospitality or customer service is beneficial for the Concierge role at Westgate Resorts, the company values passionate individuals with strong communication skills and the willingness to learn. If you have a genuine desire to help others and provide excellent service, you may be a great fit.

Westgate Resorts offers a comprehensive range of benefits to Concierge employees, including medical, dental, and vision coverage, paid time off, a 401K with generous company matching, wellness programs, and exclusive discounts. They also provide opportunities for professional development and community involvement.

To apply for the Concierge position at Westgate Resorts, you can visit their official site, where you’ll find an application section tailored for potential job seekers. Ensure you provide all necessary information to demonstrate your suitability for this fantastic opportunity!

The work environment for a Concierge at Westgate Resorts is dynamic and engaging. You’ll interact with guests from all around the world and be part of a team that values integrity, passion, and hard work. The beautiful surroundings of the resort itself also create a positive and enjoyable atmosphere.

A successful Concierge at Westgate Resorts possesses exceptional communication skills, a warm and friendly demeanor, strong problem-solving abilities, and a genuine passion for helping others. It's important to be proactive and attentive to guests' needs to create memorable experiences.

When answering this question, emphasize a specific situation where you addressed a guest's unique needs or solved a problem creatively, highlighting your customer service skills and dedication to making their experience special.

For this question, discuss your approach to remaining calm and composed while listening to the guest's request, showing empathy, and exploring all possible solutions to meet their needs, demonstrating problem-solving and customer service expertise.

Use this opportunity to describe methods that help you prioritize and manage tasks efficiently. You might mention tools like checklists or digital calendars, as well as your ability to stay calm under pressure and adaptability.

In your response, showcase your knowledge of popular attractions, restaurants, and entertainment options in the area. Mention any experiences you have that have helped you become familiar with local hotspots, which will reflect your readiness to assist guests.

Describe a responsible process for handling lost items, such as documenting the request, taking immediate action to locate the item, and keeping the guest informed throughout the process to reassure them and provide excellent service.

For this question, focus on the importance of active listening, empathy, and attention to detail. Discuss how understanding guest needs and being proactive can significantly elevate their experience at the resort.

Share a specific anecdote about a recommendation you made that received positive feedback from the guest. This will illustrate your familiarity with local options and ability to create personalized experiences.

You should explain your approach to prioritizing tasks based on urgency and importance while sharing any techniques you’ve used to maintain focus and efficiency during peak times, ensuring guests feel valued and attended to.

Provide a relevant example of collaboration with colleagues, detailing the goal, your role, and the positive outcome. Highlight how teamwork contributes to enhancing guest experiences.

In your response, express your passion for hospitality and enthusiasm for the specific values of Westgate Resorts. Highlight how your skills and experiences align with the role and how you see yourself contributing positively to the team and providing exceptional service to guests.