Leasing Consultant

A Leasing Consultant at Wendover Management, LLC plays a crucial role in maintaining positive relationships with residents and prospective guests. This position involves conducting property tours, processing leases and renewals, and organizing community activities. With a focus on customer service, you will ensure that residents have exceptional living experiences while also contributing to the community's reputation.

To qualify for the Leasing Consultant position at Wendover Management, LLC, applicants should possess a high school diploma or equivalent, with college education preferred. Previous leasing experience is an advantage, and proficiency in property management software like Entrata, as well as strong verbal and written communication skills, are required. Bilingual skills in Spanish and English are a plus!

The key responsibilities of a Leasing Consultant at Wendover Management, LLC include greeting and assisting residents and guests, staying updated on community offerings, conducting lease signings, managing resident relationships, and organizing community activities. They also collaborate with management to ensure the highest quality standards for resident satisfaction.

Wendover Management, LLC offers a supportive and collaborative office environment for Leasing Consultants. The office space is air-conditioned and well-lit, promoting a comfortable working atmosphere. Additionally, the role may involve after-hours and weekend work to meet resident needs.

Wendover Management, LLC is dedicated to the growth of its Leasing Consultants. The company provides ongoing training, educational reimbursement, and numerous benefits that contribute to meaningful career development. They believe in cultivating strong partnerships and offering development opportunities within the organization.

Leasing Consultants at Wendover Management, LLC enjoy a competitive compensation package that includes medical, dental, and vision insurance, life and disability coverage, paid holidays, generous paid time off, a 401(K) plan with company matching, and employee assistance programs. Additionally, they can take advantage of rent discounts and other supplemental benefits.

Customer service is critical for the Leasing Consultant role at Wendover Management, LLC. Leasing Consultants are expected to maintain a high standard of service, helping to build a positive community atmosphere. Their ability to create relationships with residents significantly impacts resident satisfaction and referrals.

Effective strategies for building rapport include active listening, demonstrating empathy, and personalizing your interactions. Make sure to ask open-ended questions that encourage prospective residents to share their needs and preferences. This approach not only helps you understand their requirements better but also shows them that you genuinely care.

Handling difficult situations requires patience and effective communication. First, listen to the resident's concerns without interrupting. Then, acknowledge their feelings and assure them you are there to help. It’s crucial to maintain a calm demeanor, provide realistic solutions, and follow up to ensure their satisfaction—this builds trust.

Talk about your experience using property management software, such as Entrata or any other platform. Highlight how you've utilized it for lease administration, tracking maintenance requests, or managing resident communications. If you’ve trained others or improved processes with the software, be sure to mention that as well!

Social media is crucial for attracting new residents and engaging with existing ones. Discuss how you would utilize platforms like Facebook and Instagram to showcase property features, promote community events, and share resident testimonials. Highlight any past experiences you've had in managing social media accounts effectively.

Prioritization during busy leasing periods revolves around assessing urgency and impact. Discuss how you set a daily agenda, use tools or lists to manage tasks, and remain flexible to accommodate walk-ins and urgent resident needs. Stress your ability to stay organized while maintaining high service quality.

Ensuring resident needs are met consistently involves open communication and proactive engagement. Share your approach to regularly checking in with residents, addressing issues promptly, and collaborating with your team to enhance services. Your ability to provide personalized experiences is key in this role.

Use the STAR method to describe a specific scenario where you identified the conflict, clarified the concerns of each party involved, and took proactive steps to reach a resolution. Highlight the communication skills used and the positive outcome it ultimately had on the relationship.

To answer this, reflect on your customer service experience, ability to work in a fast-paced environment, and passion for building community relationships. Share specific examples from previous roles that demonstrate your commitment to resident satisfaction and how you align with Wendover's mission and values.

Encouraging resident referrals can be achieved through creating engaging community activities, maintaining positive relationships, and offering referral incentive programs. Discuss any past experiences that led to successful resident engagement and the approach you would take at Wendover Management, LLC.

Staying updated on trends involves actively engaging with your community and utilizing resources like leasing reports, resident surveys, and competitor analysis. Emphasize your commitment to continuous learning and adaptability to ensure you’re meeting the evolving preferences of residents.