Specialist, Privacy Operations

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world. 

Union: Non-Union
Site: Toronto General Hospital
Department: Enterprise Privacy Office
Reports to: Manager, Privacy Operations
Work Model: On-Site or Remote
Grade: N0:09
Hours: 37.5 per week
Salary: $81,549 to $101,946 annually (To commensurate with experience and consistent with UHN compensation policy)
Status: Permanent Full-Time
Closing Date: December 19, 2024

Position Summary

The Enterprise Privacy Office is committed to protecting the privacy of patients’ personal health information and promoting a culture of privacy. As a member of the privacy team, the Privacy Operations Specialist supports the Manager, Privacy and Access Operations in ensuring organizational compliance with relevant privacy legislation, specifically the Health Information Custodian and Health Information Network Provider requirements of the Personal Health Information Protection Act. The Privacy Operations Specialist enhances UHN’s credibility and engenders trust in UHN’s services from a privacy perspective.

The Privacy Operations Specialist assists in the day-to-day monitoring of a comprehensive and legally compliant privacy program in a complex healthcare environment, promoting privacy practices and standards through managing privacy-related projects on behalf of the Privacy Office, building and conducting, audits, departmental compliance reviews, and developing and delivering privacy and access training.

The Privacy Operations Specialist must be able to respond to complex situations and understand complex program, system and relationship configurations. The Specialist must have extensive technical knowledge and must be able to use existing analytic tools and also independently identify risks and gaps as new information is presented. The Specialist must be able to effectively communicate complex requirements to a variety of stakeholders and ensure that risks are appropriately mitigated or assumed.

Duties

• Gauges privacy compliance across the organization
• Membership on relevant committees
• Project management including assisting in managing priorities of the Privacy Office
• Policy and Procedure/ Tool Development
• Assesses risk and recommends mitigation strategies
• Implementation and oversight of auditing program
• Trains
• Responds and offers guidance to Patients, Public and Staff
• Responds and assists in investigation of privacy incidents
• Compliance/ monitoring program development

• At minimum, completion of a bachelor’s degree in Health Informatics, Health Administration, Business, Law, Computer Science or related disciplines or recognized equivalent required. Graduate degree is an asset. 
• At minimum of 3 to 4 years practical and related experience and/or on-the-job training required.
• Practical working knowledge of privacy and security regulations (e.g. PHIPA, ISO/IEC 27001), trends and issues, with an ability to translate that knowledge to the clinician and patient experience.
• 2+ years’ experience with privacy, and privacy related issues such as information management, information technology, records management (healthcare industry preferred).
• 2+ years of project management experience, systems analysis and problem resolution (healthcare industry preferred.
• Project Management Certification considered an asset.
• Certified Information Privacy Professional (CIPP) Certification considered an asset.

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.