Customer Billing Specialist

As a Customer Billing Specialist at Unit4, you will play a vital role in managing the billing process for our clients. This includes handling monthly invoicing, processing credit notes, and adjusting deals as necessary. Your efforts ensure that clients receive accurate account updates and timely responses to their inquiries, all while supporting our Sales Operations team with new business validations.

To apply for the Customer Billing Specialist role at Unit4, candidates should have a Bachelor’s degree in accounting or finance, along with 2+ years of experience in a billing specialist role. Exceptional attention to detail, communication skills, and proficiency in Microsoft Excel and ERP software are also key attributes that will help you thrive in this position.

At Unit4, we prioritize your well-being by offering an uncapped time-off policy, remote working opportunities, and Global Wellbeing Days, allowing you to recharge and focus on what matters most. We understand that a healthy work-life balance is essential for job satisfaction and productivity.

Unit4 is committed to fostering your professional development. As a Customer Billing Specialist, you will work alongside talented colleagues and mentors who are eager to share their expertise. We offer various training programs and initiatives that encourage continuous learning and career advancement within our fast-paced organization.

Unit4 prides itself on a culture built on trust and collaboration. As a Customer Billing Specialist, you'll enjoy an inclusive environment where your voice can be heard, and contributions valued. Our Employee Resource Groups support different communities within the company, promoting diversity and a sense of belonging that resonates deeply with our team members.

Yes! At Unit4, we are dedicated to sustainability and social responsibility. Our Act4Good program encourages all employees, including Customer Billing Specialists, to engage in meaningful actions that benefit society and the planet. This aligns with our commitment to creating a better future for everyone.

In your role as a Customer Billing Specialist, addressing and resolving client questions will be a key part of your responsibilities. You'll leverage your strong communication skills to build rapport with clients, ensuring their concerns are handled promptly and effectively, contributing to a positive customer experience overall.

In answering this question, provide specific examples of your past roles where you successfully managed billing processes. Highlight your attention to detail and any software tools you used, such as ERP systems, to streamline operations. Mention any challenges you faced and how you overcame them to emphasize your problem-solving skills.

To demonstrate your commitment to accuracy, discuss your methods for double-checking information, utilizing checklists, or employing software tools that minimize errors in data entry. Share any strategies you've developed to catch discrepancies early and adjust them before they impact clients.

Showcase your communication skills by detailing your approach to client interactions. Explain how you actively listen to their concerns, ask clarifying questions, and provide timely updates. Stress the importance of empathy in your customer service style and how it fosters trust between you and clients.

For this question, you should demonstrate your familiarity with Microsoft Excel by discussing specific functions you've used, such as VLOOKUP, Pivot Tables, or data analysis. Mention any ERP software you've worked with, emphasizing how it aided your billing tasks and overall financial reporting.

Provide a real-life scenario where you discovered a billing mistake. Explain the investigation process you undertook, how you communicated the issue to your team or the client, and the actions taken to rectify the error. Illustrate the outcome and any lessons you learned.

In your response, highlight key attributes that contribute to success in this role, such as strong organizational skills, attention to detail, and excellent communication abilities. Discuss how such qualities enhance client relationships and improve billing efficiency.

Explain your organizational strategies during busy times, such as developing a task list, setting deadlines, or using project management tools. Share any experiences where you effectively managed competing priorities to ensure deadlines were met without sacrificing quality.

To answer this question, share your passion for helping others and how building strong relationships with clients leads to a more fulfilling job experience. Mention aspects of client interactions you find rewarding, such as problem-solving or celebrating successful partnerships.

Describe your approach to handling dissatisfied clients, which includes actively listening to their concerns, empathizing with their situation, and articulating a clear action plan to resolve the issue. Highlight the importance of maintaining a professional and positive attitude to rebuild trust.

When discussing data reconciliation, mention your methods for comparing invoicing records against payment data. Outline any tools or procedures you implement to make this process efficient, as well as how resolving discrepancies promptly impacts the overall financial health of the company.