Senior Contract Management Specialist - Customer Success

A successful Senior Contract Management Specialist at Unit4 needs strong contract management skills, coupled with paralegal experience, especially within SaaS and software services agreements. Leadership skills, the ability to negotiate effectively, technical proficiency in contract management software, and excellent problem-solving abilities are also essential for thriving in this role.

As a Senior Contract Management Specialist at Unit4, you will lead the Contracts Management team, oversee the structuring and enforcement of contracts, ensure compliance with corporate and legal standards, and mentor team members. You'll collaborate with various departments to ensure contracts meet customer needs and mitigate potential risks.

At Unit4, the culture for Senior Contract Management Specialists is centered around trust, collaboration, and professional growth. We prioritize employee well-being, offering flexible work arrangements, uncapped time off, and numerous development opportunities in a people-centric atmosphere.

Advancement opportunities for a Senior Contract Management Specialist at Unit4 include taking on more complex projects, gaining leadership responsibilities, and being involved in cross-departmental initiatives. Additionally, participating in training and mentorship programs can enhance your skills and professional network.

To qualify for the Senior Contract Management Specialist role at Unit4, candidates typically need a minimum of 5 years of experience in contract management or related fields. A Bachelor’s degree in Legal Studies, Business Administration, or a related field is required, while a Paralegal Certification can be an added advantage.

Unit4 ensures contract compliance by actively tracking obligations, maintaining comprehensive records of contracts, and consistently monitoring adherence to terms and conditions. The Senior Contract Management Specialist plays a vital role in overseeing compliance and addressing any issues promptly to uphold customer satisfaction.

Proficiency in contract management software, Customer Relationship Management (CRM) systems, and Microsoft Office Suite are essential technology skills for a Senior Contract Management Specialist at Unit4. Familiarity with these tools will enable effective contract structuring and compliance monitoring.

When answering this question, highlight specific experiences with drafting, reviewing, or negotiating SaaS agreements. Specifically discuss challenges faced and how you addressed them, demonstrating your familiarity with industry standards and compliance requirements.

To answer effectively, outline your strategy for identifying, assessing, and mitigating risks within contracts. Mention your experience in recommending amendments that optimize terms while ensuring compliance with regulations and corporate policies.

Share a concrete example of a complex contract you managed, emphasizing your leadership and decision-making skills. Discuss the challenges encountered, how you partnered with various teams, and the successful outcome, showcasing your problem-solving abilities.

Discuss the methods you utilize to maintain accuracy in contract records, such as regular audits, collaboration with stakeholders, and implementing systematic tracking tools. Highlight the importance of precision in ensuring contract compliance and business integrity.

Highlight qualities such as communication, empathy, decision-making, and the ability to inspire and motivate teams. Provide examples of how you've successfully applied these qualities in previous roles to achieve team objectives and enhance performance.

Share your strategies for staying informed on industry regulations, such as attending relevant seminars, participating in professional associations, and subscribing to industry publications. Emphasize how this knowledge enhances your effectiveness in contract management.

Outline your conflict resolution strategies, like identifying common ground, facilitating open communication, and employing active listening to reach mutually beneficial agreements. Highlight a specific example where you successfully navigated a conflict.

Discuss your approach to mentoring, including regular feedback sessions, providing growth opportunities, and sharing best practices. Emphasize the importance of a supportive environment and how you foster it within your team.

Describe how you engage with different departments such as Sales, Legal, and Finance. Provide examples of successful collaborations that ensured contract compliance while meeting customer needs effectively.

Detail the key performance indicators you follow, such as compliance rate, turnaround time for contract processing, and accuracy of records. Explain how these metrics contribute to continuous improvement in contract management practices.