PT Customer Service/ Administrative Assistant

As a Part-Time Customer Service/Administrative Assistant at Townsquare Media, you will be responsible for answering phones, greeting guests, facilitating prize distributions, and handling various administrative duties. You'll also be entering sales orders, mailing packages, and even co-hosting an on-air segment for our 'Seize the Deal' program. This role is all about engaging with our community while supporting our dynamic team!

To qualify for the Part-Time Customer Service/Administrative Assistant position at Townsquare Media, candidates should possess excellent administrative and organizational skills, a strong customer service orientation, and proficiency in Microsoft Excel and Word. A friendly personality and the ability to multitask are also essential for success in this role.

Townsquare Media fosters a supportive work environment for its Part-Time Customer Service/Administrative Assistants by encouraging teamwork, offering flexible working options, and providing training opportunities to enhance your skills. The company values its employees and recognizes the importance of a balanced and fulfilling work experience.

A typical day as a Part-Time Customer Service/Administrative Assistant at Townsquare Media involves answering phone calls, greeting visitors, processing prize distributions, assisting with sales orders, and managing various administrative tasks. Additionally, you'll engage directly with customers and participate in daily on-air promotions, ensuring an energetic and lively work atmosphere.

At Townsquare Media, the culture is built on community engagement and creativity. As a Part-Time Customer Service/Administrative Assistant, you'll be part of a team that values collaboration and innovation, making your contributions meaningful and impactful. We encourage an open and inclusive environment where everyone's voice is heard!

To prepare for an interview for the Part-Time Customer Service/Administrative Assistant role at Townsquare Media, familiarize yourself with the company’s operations, particularly their community engagement initiatives. Highlight your customer service experiences, proficiency with Microsoft applications, and readiness to tackle multitasking challenges. Showing enthusiasm for the media industry also helps you stand out!

Career progression for a Part-Time Customer Service/Administrative Assistant at Townsquare Media can open doors to various roles within the organization, including positions in management, digital marketing, or sales. By demonstrating your dedication and skill, there are ample opportunities to advance your career in a growing media company.

When answering this question, be sure to highlight specific examples of how you've successfully interacted with customers in the past. Discuss how you handled challenges, resolved disputes, and ensured customer satisfaction, framing your experiences in a way that showcases your problem-solving skills and dedication to excellent service.

In response to this question, explain your approach to time management and how you assess the urgency of different tasks. Providing specific examples of how you've successfully prioritized in a previous role will give interviewers insight into your organizational skills and ability to work efficiently under pressure.

A well-informed candidate will make a strong impression. Research Townsquare Media’s values and initiatives, especially the 'Seize the Deal' program. Share your thoughts on its impact in the community and how you see yourself contributing to its success in this role.

Addressing a hypothetical case involving an irate customer, emphasize your de-escalation techniques. Discuss how you would listen actively, empathize with their concerns, and work to resolve the issue effectively. This demonstrates your commitment to providing strong customer service, even in challenging situations.

Mention your familiarity with essential software applications like Microsoft Excel and Word, as well as any experience with CRM tools or sales order systems, if applicable. Give examples of how you've effectively used these tools to enhance your productivity or improve customer interactions.

Provide a vivid example showcasing your teamwork skills. Focus on your specific role within a team project, the challenges faced, and the successful outcomes achieved. This will exhibit your ability to collaborate effectively and contribute to a positive work environment.

When addressing this question, reflect on what aspects of customer service inspire you, such as problem-solving, creating positive experiences, or the satisfaction of helping others. Sharing genuine motivations can reveal your enthusiasm for the role and commitment to delivering excellent service.

In response, discuss practical strategies you utilize to manage stress, like prioritizing tasks, taking breaks, and maintaining a positive mindset. Giving examples from past experiences can demonstrate your ability to handle a fast-paced environment with grace and efficiency.

Express your genuine interest in working for Townsquare Media by highlighting your admiration for their community-driven initiatives and innovative media projects. Discuss how the values and mission resonate with you, and how this aligns with your professional goals and aspirations.

Share your aspirations, connecting them with the role of a Part-Time Customer Service/Administrative Assistant at Townsquare Media. Express a desire for growth and learning, emphasizing how this position fits within your larger career pathway while highlighting your commitment to contributing positively to the organization.