Job details

Resident Services Associate

As a Resident Services Associate, you will be an integral member of the team that provides an exceptional customer experience for our Residents. You will warmly and professionally manage move-in/outs, resident retention initiatives, collections on delinquent accounts, resident communications and escalated maintenance service requests.

We are hiring a Resident Services Associate to join the team at the International property in Kansas City, MO! This is a full-time, benefits eligible role with a pay rate of $19/hour.

The Resident Services Associate brings positive energy to each conversation, resolves issues quickly and effectively, and provides our Residents with personalized and attentive service to ensure their entire residential experience with Mac is enjoyable.

This opening is for a full-time role WITH BENEFITS.

DUTIES AND RESPONSIBILITIES:

Demonstrate initiative, personal awareness, professionalism, integrity, and confidentiality in all areas of job performance. Project a professional image and demeanor.
Maximizes resident satisfaction by delivering prompt and courteous services that consistently exceeds industry standards.
Handles conflict resolution by investigating and resolving resident complaints in a timely manner.
Oversees all move-in processes within the assigned portfolio including scheduling move-in appointments, new resident orientation, accept rent payments, and issuing keys.
Monitors resident account status, initiate delinquency calls on a timely and recurring basis, deliver 5-day notices for non-payment of rent, and appear in court for evictions cases if needed.
Oversees all move-out processes within the assigned portfolio, with particular attention to residents who have not moved-out on a timely basis to ensure rent is assessed and that there is no disruption to any new resident move-in.
Participates in ongoing resident relations including partnering with maintenance to proactively identify building improvements, identifying trends in resident survey scores related to maintenance work orders and move-ins and addresses any outstanding resident concerns.
Tracks progress, completion, and resident satisfaction on high priority and emergency work orders and service requests within assigned portfolio by contacting residents to ensure resident needs have been successfully addressed.
Performs other related duties and assignments as required.

QUALIFICATIONS

Exceptional customer service and follow-through skills. Leasing/Customer Service experience preferred.
Multi-family property management experience is a plus.
Outgoing personality – enjoys interaction with residents.
Strong computer skills including Microsoft Office proficiency. Experience with Salesforce preferred.
Organizational skills to include effective prioritization, monitoring multiple simultaneous projects.
Ability to retain composure within an occasionally stressful environment.
Strong organization skills. Ability to set priorities, pay attention to details, handle multiple tasks, and meet deadlines.
Ability to interact with management, peers, residents, visitors, and prospects in a professional and pleasant manner.
Strong communication skills, both oral and written.
Need to be able to walk and stand for more than 2 hours per day.
Available to work Monday through Friday 9-6 pm and occasional weekends.

BENEFITS AND PERKS:

Robust Benefits package including Medical, Vision & Dental Insurance, 401(K).
30% Rent Discount for full-time employees.
Educational Reimbursement.
Opportunities for professional development and career growth.

Please be advised that ALL new hires will be required to successfully complete a criminal background investigation prior to employment. The receipt of satisfactory responses to reference requests, and the provision of satisfactory proof of an applicant's identity and legal authority to work in the United States are also required.

Mac Properties Glassdoor Company Review

3.1

Mac Properties DE&I Review

3.69

CEO of Mac Properties

Eli Ungar

Approve of CEO

Average salary estimate

$39440 / YEARLY (est.)

min

max

$39440K

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What You Should Know About Resident Services Associate, Mac Properties

Are you someone who thrives in a bustling environment, has outstanding interpersonal skills, and loves helping others? If so, we might just have the perfect opportunity for you! Join us as a Resident Services Associate at Mac, where you'll play a vital role in ensuring our residents have the best experience possible. At our International property in Kansas City, MO, you’ll be at the forefront of managing move-ins and move-outs, tackling resident concerns, and coordinating with our maintenance team to guarantee a hassle-free living experience. Offering a competitive pay rate of $19/hour, this full-time position also comes with a robust benefits package, including health, dental, and vision insurance, as well as a 30% rent discount for employees! We’re looking for someone with a warm personality and strong conflict resolution skills to ensure resident satisfaction. With your organizational prowess, you’ll handle tasks ranging from scheduling move-in appointments to managing delinquent accounts, while maintaining our high standards of customer service. Become an essential part of our team, support our community, and let’s create memorable experiences for our residents together.

Frequently Asked Questions (FAQs) for Resident Services Associate Role at Mac Properties

What does a Resident Services Associate do at Mac?

At Mac, a Resident Services Associate is responsible for managing resident relations, which includes facilitating move-ins and move-outs, addressing resident complaints, and ensuring that all maintenance issues are promptly resolved. The role is crucial in maintaining exceptional customer service and resident satisfaction, allowing you to make a positive impact on our community.