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Sr. Advisory Solution Consultant - Financial Services

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting [Employee Experience, Customer Workflow, ITX] Solution Sales. You will guide revenue for one of our  products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

  • Support product sales as a technical and domain expert of a client-facing sales team
  • Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
  • Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
  • Provide feedback to product management about product enhancements that can address customer needs and provide additional value
  • Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
  • Stay current on competitive analysis and market differentiation
  • Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role you have:

  • 7+ years of pre-sales solution consulting or sales engineering experience in (product specific area)
  • Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
  • Experience working collaboratively with product management, product marketing, partners, and professional services
  • Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
  • Travel, as necessary

FD21

 

 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

 

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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Average salary estimate

$115000 / YEARLY (est.)
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$100000K
$130000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sr. Advisory Solution Consultant - Financial Services, ServiceNow

If you're looking for an exciting opportunity to dive into the world of consulting with a leading tech company, look no further than the Sr. Advisory Solution Consultant position at ServiceNow! This remote role based in Toronto, Ontario, invites you to be part of a dynamic team that's shaping the future of financial services. At ServiceNow, we believe in making the world work for everyone, and our exceptionally talented professionals make it all possible. As a Sr. Advisory Solution Consultant, you’ll leverage your technical expertise and deep understanding of the ServiceNow platform to deliver innovative solutions during sales presentations and workshops. Your primary responsibility will be to identify and address customer needs, guiding our amazing product sales team toward achieving their goals. Think of yourself as the trusted expert that customers turn to for answers about our products, while also contributing feedback to our product management team for continuous improvement. Collaboration is key, and you'll partner with colleagues across various departments, sharing best practices and enhancing team efficiency. At ServiceNow, we celebrate diverse backgrounds and experiences, encouraging all candidates to apply even if they don't meet every requirement on paper. This role is not just about driving sales; it’s about building meaningful relationships and nurturing customer solutions in a fast-paced, fulfilling environment. So, if you're excited to create solutions that impact the lives of many, ServiceNow is the place for you!

Frequently Asked Questions (FAQs) for Sr. Advisory Solution Consultant - Financial Services Role at ServiceNow
What are the responsibilities of a Sr. Advisory Solution Consultant at ServiceNow?

As a Sr. Advisory Solution Consultant at ServiceNow, your primary responsibilities include supporting product sales as a technical expert, leading discovery workshops to understand customer challenges, delivering product demonstrations, and collaborating with various teams. You'll also field technical inquiries and provide insights to product management for enhancements.

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What qualifications are needed to become a Sr. Advisory Solution Consultant at ServiceNow?

To qualify for the Sr. Advisory Solution Consultant role at ServiceNow, candidates typically need at least 7 years of experience in pre-sales solution consulting or sales engineering, a strong proficiency with the ServiceNow platform, and a collaborative mindset to work effectively with other departments.

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What is the work environment like for a Sr. Advisory Solution Consultant at ServiceNow?

The work environment for a Sr. Advisory Solution Consultant at ServiceNow is dynamic and inclusive. With the flexibility of remote work, team members engage collaboratively to innovate and solve problems while supporting each other’s professional growth in a high-energy atmosphere.

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How does ServiceNow support its employees in the Sr. Advisory Solution Consultant role?

At ServiceNow, employees in the Sr. Advisory Solution Consultant role benefit from a supportive culture that emphasizes personal and professional development. The company invests in training, mentorship, and a collaborative environment that fosters idea-sharing and collective success.

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What kind of training can a new Sr. Advisory Solution Consultant expect at ServiceNow?

New Sr. Advisory Solution Consultants at ServiceNow can expect comprehensive training programs that cover product knowledge, sales techniques, and best practices in solution consulting, ensuring they have the tools needed to succeed from day one.

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Is prior experience with financial services required for the Sr. Advisory Solution Consultant position at ServiceNow?

While prior experience in financial services can be beneficial for the Sr. Advisory Solution Consultant position at ServiceNow, it is not a strict requirement. The company values diverse backgrounds and transferrable skills, so a passion for delivering exceptional solutions is key.

Join Rise to see the full answer
What does a typical day look like for a Sr. Advisory Solution Consultant at ServiceNow?

A typical day for a Sr. Advisory Solution Consultant at ServiceNow involves collaborating with sales teams, conducting customer workshops, providing product demonstrations, fielding technical questions, and contributing to strategic planning. Each day presents new challenges, keeping the work engaging.

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Common Interview Questions for Sr. Advisory Solution Consultant - Financial Services
Can you explain your experience with pre-sales solution consulting?

In answering this question, highlight specific roles where you played a key part in guiding customers through the sales process. Discuss your understanding of customer requirements and how you effectively showcased solutions that met their needs.

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How do you handle technical questions from customers during sales presentations?

Describe your approach to preparing for presentations, such as conducting thorough research and involving product experts when necessary. Emphasize your communication skills and approach to turning technical details into relatable information for customers.

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Explain how you've successfully conducted discovery workshops.

Share a specific example of a discovery workshop you've led, focusing on how you identified customer pain points, facilitated discussions, and provided tailored solutions. Highlight your ability to listen, engage, and strategize effectively.

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How do you stay current on market trends and competitive analysis?

Discuss the methods you use to stay informed, such as following industry news, participating in networking groups, and utilizing competitive analysis tools. Highlight the importance of being knowledgeable to inform sales strategies.

Join Rise to see the full answer
What strategies do you employ to build and manage a sales pipeline?

Talk about specific practices you follow to nurture leads and maintain relationships. Mention any CRM tools or methodologies you use, emphasizing your proactive approach in managing opportunities to drive sales.

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Describe a time you successfully improved a sales process.

Provide a detailed example of a situation where you identified inefficiencies in a sales process, implemented changes that led to improved sales outcomes, or increased customer engagement, showcasing your problem-solving skills.

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What role does collaboration play in your work as a solution consultant?

Highlight the importance of teamwork, especially when working with sales, product management, and marketing teams. Discuss how collaboration fosters better solutions and enhances customer satisfaction.

Join Rise to see the full answer
How do you approach providing feedback to product management?

Explain your methodology for gathering customer feedback and articulating it to product teams. Emphasize the importance of constructive feedback and its role in enhancing the product's value to customers.

Join Rise to see the full answer
Can you give an example of a challenging customer interaction and how you resolved it?

Share a situation involving a difficult interaction; detail your approach to de-escalating the situation, resolving customer concerns, and ensuring a positive outcome. Focus on your conflict resolution skills.

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What do you think makes an effective solution consultant?

Outline key traits such as strong communication, technical expertise, customer empathy, and a problem-solving mindset. Illustrate how these traits contribute to successful customer engagements and sales.

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Take Risks
Collaboration over Competition
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
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DATE POSTED
November 27, 2024

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