Senior Staff Technical Program Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Team & Role:

Global Product Operations supports the operations of the Unified Technology Group (UTG) and STEP (Success, Technology, Experience, and Platform) organizations. Our Program Management Office drives and delivers cross-functional programs including Release Management, Release Big Rocks, Platform Engineering, Global Cloud Services (GCS), Regulated Markets, Cloud Security, M&A, Customer Upgrade Operations, and other critical strategic programs. 

This role is focused on support for the GCS organization and specifically the Cloud Network Services (CNS) teams. Programs within this space are highly technical, cross-organizational and data-driven. As a TPM within this team, one will be driving programs to deliver on organizational key objectives, drive improvements in observability, availability and operational standardization and delivery of key programs in support of network engineering and hyperscaler expansion efforts. This role will work directly supportin

What you get to do in this role:

• Operates with a high-degree of autonomy, seeks to address long-standing organizational opportunities, and effects change within design and our cross-functional partner orgs.  

• To address organizational opportunities, you’ll define an end-to-end plan, engage with executive stakeholders, drive root cause analysis, implement solutions and monitor effectiveness of solutions. 

• You’ll implement scalable processes or solutions that help us effectively plan and manage multiple programs to meet our objectives. 

• Contribute to the development of the program management function. Share back successful practices, frameworks, tools, and lessons learned that have worked in your Program. 

• Identify connections and reconcile possible collisions between different service offerings, features, and platforms. 

• Ensure transparency, alignment and clear communication of program status and overall resourcing across the portfolio to key stakeholders. 

Preferred Qualifications:

• Leads challenging, innovative and productive conversations to solve critical challenges in both strategic and tactical circumstances. 

• Models change agent behavior by coaching others to solicit buy-in, promote and communicate new scalable solutions to improve execution processes across our organization and beyond. 

• Educates cross-functional peers about their discipline and advocates for its value. 

• Actively shares knowledge and expertise with others to ensure diversity and inclusion with the goal of elevating colleagues, teams, and community of practice. 

• Experience working on and managing large projects or programs with cross-functional teams. 

• Deliver solutions and strategies while mitigating or removing obstacles. 

• Experience utilizing software to keep projects organized, track metrics, and report on progress. 

• Solution Architect certification

Basic Qualifications:

• 10+ years of project/program management experience in mid/large size companies, ideally with a focus on network engineering and operations. 

• BA/BS degree or higher in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM) or other equivalent combination of education and experience. 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $181,100 - $316,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

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Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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