Senior Manager of Customer Solutions

Job Summary

A company is looking for a Senior Manager of Customer Solutions to oversee customer advisory and payment solution design.

Key Responsibilities

• Lead and mentor a team of Customer Solution Managers to enhance performance and development
• Serve as the subject matter expert on payment solutions and collaborate with customers to identify their needs
• Coordinate with internal teams to ensure accurate customer documentation and process improvements

Required Qualifications

• 7+ years of customer-facing experience in technical account management or solutions engineering
• 3+ years in a leadership or management role
• Experience in pre-sales engagement within a customer-facing sales or partnership role
• Strong project management and organizational skills
• Proven ability to lead and develop high-performing teams