Bilingual Call Center Representative - job 2 of 9

Job Summary

A company is looking for a Call Center - Bilingual Spanish.

Key Responsibilities

• Support customers' inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews
• Care for customers recently in accidents by setting up new claim reports and demonstrating empathy
• Offer additional products to customers during interactions

Required Qualifications

• A minimum of two years relevant work experience, or a minimum of two years post-secondary education
• Fluent in Spanish and English (speak and read)
• Ability to multitask and navigate through multiple computer systems
• Experience in customer service
• Availability for a full-time schedule including evenings and weekends