Clinical EHR Solutions Analyst

Job Summary

A company is looking for a Solutions Analyst (Clinical EHR Support) for a 12-month contract.

Key Responsibilities:

• Provide empathetic, high-quality support to clients using clinical applications
• Troubleshoot technical issues through log analysis and problem recreation
• Accurately document customer interactions and resolutions using a help desk ticketing system

Required Qualifications:

• Strong understanding of clinical workflows in long-term care or medical facilities
• Proven background in SaaS customer and technical support environments
• Experience supporting and troubleshooting web-based SaaS applications
• Familiarity with diagnostic tools used to resolve customer issues
• Previous work experience in Clinical Administration or HealthTech (preferred but not required)