Technical Support Administrator

Job Summary

A company is looking for a Customer Service Technical Support Administrator.

Key Responsibilities

• Troubleshoot and resolve software, hardware, printer, and network issues
• Log all calls and create detailed entries in the call tracking system
• Act as a liaison for application problems between users and developers

Required Qualifications and Education

• Strong working knowledge of Windows 10/11 and Office 365
• Experience with remote troubleshooting and high-speed connections
• Understanding of DHCP, DNS, and Active Directory
• Familiarity with consumer networking devices and wireless devices
• Experience with Google Apps for Education and Business