Senior Associate, Revenue Operations

Job Summary

A company is looking for a Revenue Operations - Senior Associate to support and advise leadership in Post-Sales organizations.

Key Responsibilities

• Build strategy and operations to scale Customer Success and Professional Services teams
• Identify metrics and improve efficiency within Customer Success and Professional Services organizations
• Implement and optimize platforms and tooling, including AI and automation, for operational excellence

Required Qualifications

• 3+ years of experience in B2B SaaS Customer Success Operations, Sales Operations, or Management Consulting
• Familiarity with Salesforce CRM
• Strong analytical skills with expertise in Microsoft Excel or Google Sheets
• Experience with Customer Success Management Systems is a plus
• Ability to manage projects effectively in a fast-paced environment