Customer Support Analyst Level 1

Job Summary

A company is looking for a Level 1 Support Analyst.

Key Responsibilities

• Serve as the first point of contact for all product support inquiries
• Investigate, resolve, and escalate issues while maintaining ownership until resolution
• Monitor cloud systems and use SQL queries to troubleshoot customer database issues

Required Qualifications

• College Degree or equivalent experience in IT, Computer Science, or a related field
• Experience in a customer-facing support or service role
• Working knowledge of ITIL standards
• Proficiency in SQL (Oracle or SQL Server) for querying and data analysis
• Familiarity with cloud-based systems and web protocols