Technical Support Engineer Apprentice

Job Summary

A company is looking for a Technical Support Engineer - Apprentice.

Key Responsibilities

• Assist customers by responding to support tickets and troubleshooting live issues
• Learn platform operations and explain technical concepts to customers
• Take initiative to improve support processes and collaborate with engineering teams

Required Qualifications, Training, and Education

• Resident in Northern Ireland
• Right to work in the UK
• Must meet the Level 5 Entry Requirements
• 1+ years' experience in a technical, customer-facing role
• Technical certification(s) such as CompTIA, AWS, or Microsoft is a plus