Property & Casualty Licensed Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist who is passionate about delivering efficient and accurate service in the commercial insurance space.

Key Responsibilities

• Handle policyholder and agent inquiries related to policy changes and payment issues
• Strive for first-interaction resolution to enhance customer satisfaction
• Build and maintain strong customer relationships while meeting internal service level agreements

Required Qualifications

• B.A. or B.S. degree or equivalent
• 2+ years of experience in customer success, account management, or a related field
• Property & Casualty Producer license in home state, with willingness to pursue licensing in all states within 45 days of hire
• Knowledge of commercial insurance and compliance requirements
• Expertise with Microsoft Office products, specifically Excel, SharePoint, and Power Automate