IT Support Engineer

As an IT Support Engineer at Simple Cyprus, you will manage a variety of tasks including oversight of around 250 devices, providing IT support to employees and contractors, addressing technical issues, and implementing security measures. Your role will also involve enhancing onboarding processes and managing internal accesses, ensuring a smooth and seamless user experience.

To succeed as an IT Support Engineer at Simple Cyprus, candidates should have over 2 years of experience with MDM for macOS, managing a large number of devices, and expertise in handling MacOS and Windows environments. A basic understanding of network protocols, experience with Google Workspaces, and proficiency in interacting with diverse teams are also essential.

You can apply for the IT Support Engineer position at Simple Cyprus by visiting our website and navigating to the careers section. Ensure your resume reflects your relevant skills and experiences, particularly those mentioned in the job description, to make your application stand out.

The work culture at Simple Cyprus is fast-paced and collaborative. As an IT Support Engineer, you will be joining a team that values innovation and support, allowing you to interact with various departments and contribute to exciting health-focused projects. Flexibility in work location is also a highlight with a hybrid work format.

As an IT Support Engineer at Simple Cyprus, you can expect a competitive salary package, stock options, and 21 days of annual leave plus bank holidays. Additionally, you will receive premium subscriptions for our health apps and support for learning English if needed.

While not mandatory, having experience with any scripting language is considered beneficial for the IT Support Engineer role at Simple Cyprus. It enhances your ability to create automations that can improve processes, making you a more effective team member.

At Simple Cyprus, IT Support Engineers are provided with all necessary equipment to carry out their roles effectively. This includes laptops, software tools, and any additional technology required to manage internal IT services and support the team.

In your answer, discuss specific roles where you handled MacOS and Windows systems, emphasizing the number of devices managed and the types of issues resolved. Provide examples of how you improved system performance or security measures in those environments.

Illustrate your problem-solving approach by stating that you first attempt to troubleshoot the issue independently, then leverage available resources, such as documentation or colleagues. Highlight your willingness to escalate issues when necessary and follow up until resolved.

Discuss your experience in creating automation processes and devising training materials that make it easier for new hires to adapt. Explain how you ensure all necessary tools and accounts are set up in advance to create a seamless onboarding experience.

In your response, detail the steps you took to identify the breach, assess the impact, and implement corrective actions. Emphasize communication with affected parties and how you worked to prevent future occurrences.

Explain your commitment to continuous learning through online courses, webinars, tech conferences, and professional networks. Mention specific topics or technologies you’re currently focusing on that relate to the IT Support Engineer position.

Share specific examples of how you’ve managed IT inventory in previous roles, including procurement processes and tracking assets. Discuss software tools you’ve used to maintain accuracy and efficiency in inventory management.

Describe your approach to simplifying highly technical concepts into terms that are understandable for non-technical users. Highlight your communication skills and your steps for guiding them through their issue patiently.

Illustrate the importance of collaboration in IT support. Discuss how you work closely with other departments to understand their needs, solve problems collaboratively, and improve overall operational efficiency.

Provide a specific example of a process you optimized, detailing the original procedure, the challenges it posed, and how your changes led to improved efficiency, reduced costs, or time savings.

Mention tools that you have utilized in your past roles, such as ticketing systems, remote support software, or monitoring tools. Discuss how each tool improved your effectiveness or the efficiency of your team's operations.