Job details

Technical Analyst - Saviynt Junior

IDMWORKS is an award-winning identity and access management (IAM) solutions firm that has been serving a wide range of sectors since its inception in 2004. As a firm that’s purely focused on IAM, IDMWORKS offers a comprehensive range of services designed to enable enterprises to effectively manage, secure and scale employee and customer access to systems, data, and software applications. This specialized service empowers organizations across key industries, including banking and finance, commercial and retail, healthcare, higher education, and government, to ensure secure and efficient access management.

IDMWORKS has been a pioneer in remote-work for 20 years with teams operating across the US, Canada and India. This approach has helped establish themselves as a leader in the field of IAM with their commitment to securing businesses and facilitating seamless interactions between companies, their customers, partners, and employees. This dedication has driven transformative growth in the organizations they serve.

Ready to become an integral member of a tight-knit team of IAM pros with a relentless commitment to delivering amazing customer experiences that create an environment where long-term business partnerships flourish? We anticipate what our customers need, chart a course for their success, and walk alongside them every step of the way.

The Technical Analyst is a customer advocate who has an experience using integration applications and

troubleshooting issues customers may experience when using such applications. The candidate should be well organized

and able to multi-task and prioritize in a fast-paced environment, have a Can-Do and contagious positive attitude, be a

team player, and thoroughly enjoy the dynamics of a technical support/customer service role. Additionally, the

candidate must have effective time management skills to push initiatives and results efficiently and effectively, while

also contributing to a proactive support model.

Primary Duties:

 Provide real time resolution on a wide range of technical and non-technical customer issues

 Strong analytical and troubleshooting skills for problem determination, workaround resolution, root cause

analysis, major incident management etc.

 Good in documentation and should be able to write FAQs, artifacts and other knowledge management

documents

 Perform development and enhancement activities based on customer requirements

 On-Call: willingness to receive calls and support during off-office hours and over weekend (as required)

 Willingness to learn new technology (primary and secondary skill)

 Provide assistance and cover for other team members when required

 Should be able to play a role of individual contributor by becoming a point of contact for customer

Qualifications/Experience:

 1 - 4 years of customer support experience

 Hands-on experience and exposure to at-least one IAM product (OIM, Sailpoint, MIM, etc.)

 Good communication and interpersonal skills

 Good analytical approach and problem solving skills

 Practical experience of Windows Server, SQL Server, IIS, Unix/Linux and networking is a plus

 Understanding of software development life cycle, source control and support tools

 Ability to understand and enhance programming logic written in Java, XML, SQL, C/C++ etc.

 ITIL v3 Foundation or above is a plus

IDMWORKS is a forward-thinking company dedicated to providing top-tier identity and access management solutions. Their comprehensive offerings, coupled with their unmatched industry expertise and proven outcomes make them a valuable partner for enterprises needing to enhance their IAM program.

IDMWORKS provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, IDMWORKS will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at care@idmworks.com

IDMWORKS Glassdoor Company Review

4.3

IDMWORKS DE&I Review

No rating

CEO of IDMWORKS

Paul Bedi

Approve of CEO

Average salary estimate

$60000 / YEARLY (est.)

min

max

$50000K

$70000K

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What You Should Know About Technical Analyst - Saviynt Junior, IDMWORKS

Are you ready to jumpstart your career as a Technical Analyst with IDMWORKS in Pune? Join our award-winning team that specializes in identity and access management (IAM) solutions! Since our founding in 2004, we've been dedicated to providing exceptional IAM services to all sorts of industries—from banking and finance to healthcare and government. As a Technical Analyst, you'll play a vital role in delivering top-notch customer support, fixing technical issues, and ensuring our clients have smooth experiences with our products. We’re looking for someone with a positive attitude, excellent problem-solving skills, and a knack for multitasking. You’ll need to be well-organized and thrive in a fast-paced environment, effectively managing your time for optimal results. Your responsibilities will include resolving customer issues in real-time, documentation, and sometimes stepping up to take the lead on customer communications. You’ll also have the opportunity to learn new technologies and contribute to our proactive support model. If you have 1 to 4 years of customer support experience and some familiarity with IAM products, we want to hear from you! Here at IDMWORKS, we believe in collaboration, growth, and empowering our customers to succeed—come be a part of a company that values partnership and innovation in IAM solutions.

Frequently Asked Questions (FAQs) for Technical Analyst - Saviynt Junior Role at IDMWORKS

What does a Technical Analyst do at IDMWORKS?

A Technical Analyst at IDMWORKS is responsible for providing real-time solutions to customer issues related to identity and access management (IAM) products. They utilize their analytical skills to troubleshoot technical problems, enhance documentation, and support team initiatives, contributing to a stellar customer experience.