Implementation Engineer - Microsoft ADF

An Implementation Engineer at Harbor focuses on ensuring client satisfaction by successfully installing and implementing Intapp solutions. This role involves assessing client needs, leading teams, and overseeing complex projects to improve business efficiency in a legal context.

Candidates for the Implementation Engineer role at Harbor should have a four-year degree or equivalent experience, along with 2-5 years in a customer-facing software implementation role within legal services. Expertise in Microsoft SQL Server, REST APIs, and cloud solutions such as Azure Data Factory is ideal.

Key skills include problem-solving, excellent communication, collaboration, and deep understanding of technical integrations. Proficiency in Microsoft ADF, SQL scripting, and knowledge of the legal operations field will enhance success in the Implementation Engineer role at Harbor.

The Implementation Engineer position at Harbor is fully remote, allowing you to work from anywhere in the U.S., U.K., Australia, or Canada. You’ll have the flexibility to manage your workload while actively communicating and collaborating with clients and teams.

At Harbor, you will have the opportunity to enhance your skills through educational workshops, attending industry events, and participating in professional societies. This commitment to personal and professional development is essential for advancing your career as an Implementation Engineer.

As an Implementation Engineer at Harbor, you’ll work closely with technologies such as Microsoft ADF, Dell Boomi, SQL Server, REST APIs, and various integrations with legal systems. Familiarity with cloud solutions and tools like Azure DevOps will also be beneficial.

To apply for the Implementation Engineer role at Harbor, candidates should submit their resume highlighting relevant experience and qualifications. Be prepared for a thorough selection process that may include technical assessments and interviews to evaluate your fit for the role.

When assessing client needs, start by engaging in open conversations to understand their specific challenges and business goals. Use probing questions to uncover details that may not be immediately apparent, and leverage your expertise to suggest tailored solutions.

In discussing a complex project, focus on your role in scoping, planning, and executing the implementation. Highlight the challenges faced, the strategies employed, and how effective communication with clients and team members led to a successful outcome.

Explain your proficiency with Microsoft SQL Server by providing specific examples of projects that required writing complex queries. Discuss how those queries helped resolve client issues or improved their data management processes.

To stay current, I regularly attend industry workshops, participate in webinars, and engage in professional networks. Additionally, I read relevant publications and seek feedback from peers to stay informed about the latest technologies and best practices.

Detail your experience in cloud migration, emphasizing specific projects where you utilized Azure Data Factory. Discuss the challenges you faced, such as data integrity and system compatibility, and the solutions you implemented to ensure a smooth transition.

When handling escalations, I approach the situation calmly, assessing the issue at hand. I communicate transparently with clients about the situation and involve relevant team members to devise an effective solution while ensuring minimal disruption.

I tend to employ Agile or Scrum methodologies to facilitate adaptability and collaboration. Discuss how these frameworks allow you to break down projects into manageable tasks, and ensure regular communication with clients and team members.

To ensure effective end-user training, I focus on developing hands-on, interactive training sessions. Additionally, I provide clear documentation and support resources to address questions and bolster confidence in using the new software.

Share your understanding of how integrations work within legal environments, discussing specific systems you've integrated and the importance of seamless data exchange for improving operational efficiency in law firms.

To prioritize effectively, I assess deadlines and project requirements, balancing high-impact tasks with urgent client needs. Utilizing project management tools helps me stay organized and focused on delivering quality results on time.