Job details

Associate IT Support Technician II

Associate IT Support Technician

Bogota, Colombia

*ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED*

The Opportunity:

Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.

The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.

For more information about Anthology and our career opportunities, please visit www.anthology.com.

The Anthology Information Technology department is focused on supporting Anthology's global workforce. As Associate IT Support Technician, you will be the primary point of support for users both in office and located remotely.

Primary responsibilities will include:

Being responsible for managing and tracking hardware inventory in the office
Educating and supporting our Windows and Mac users located locally and globally
Responding to all assigned service desk incidents and change requests in person, phone, email, or IM within established SLAs and managing your queue to resolve or close those items in a timely manner
Diagnosing and resolving hardware and software issues
Identifying and escalating incidents requiring urgent attention
Creating, deleting, and maintaining user system accounts and passwords in Active Directory, corporate email system, phone system, and related applications and services
Configuring and provisioning end user hardware while maintaining accurate records on inventory in support of the Asset lifecycle for computers, accessories, and telephony
Adhering to our ITIL based processes, log all service desk incidents and requests
Forecasting and preparing team for rapid deployment of systems and peripherals
Maintaining organization in office space

The Candidate:

Required skills/qualifications:

At least 1-2 years of experience supporting users in a help desk or customer service environment
Leadership skills with empathetic and growth mindset.
Self-motivated with little direction required
Customer-focused with a positive attitude
Ability to pay precise attention to detail
Good knowledge of multi-platform environments – desktop operating systems (Mac OS X 10.13 or higher and Windows 10)
Excellent oral and written communication skills
Fluency in written and spoken English at CEF B2 level or above
Excellent decision-making and problem-solving skills with a proven ability to work in a diverse organization
Ability to analyze and document system processes
Ability to troubleshoot a broad range of issues common on personal computers
Reliable with dependable work habits
Ability to work independently with minimal supervision
Strong collaboration skills
Computer hardware experience- setup, maintenance, upgrade, troubleshooting (Lenovo/Dell/Apple computers and iOS devices preferred)
Experience with MS Exchange online, Active Directory
Understanding of TCP/IP- based network structure
Fluency in written and spoken English at CEF B2 level or above

Preferred skills/qualifications:

Bachelor’s degree
ITIL v3/v4 Foundations, A+, .NET+, and/or Microsoft Certified Professional

Pay range is $x - $x/year depending upon experience. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

Anthology Glassdoor Company Review

3.8

Anthology DE&I Review

No rating

CEO of Anthology

Jim Milton

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What You Should Know About Associate IT Support Technician II, Anthology

Are you looking for an exciting opportunity to jumpstart your career in technology? As an Associate IT Support Technician II at Anthology, you will be part of a team committed to empowering educators and institutions with innovative solutions. In this role, based in Bogota, Colombia, you'll be the primary point of support for users, whether they're in the office or working remotely. You'll manage hardware inventory, educate and support Windows and Mac users, and respond to service desk incidents, ensuring that issues are resolved swiftly and efficiently. You'll have a chance to engage with a diverse workforce while honing your skills in a fast-paced environment. Your responsibilities will include diagnosing hardware and software issues, managing user accounts in Active Directory, and maintaining meticulous records for the IT Asset lifecycle. We're looking for someone with 1-2 years of experience in a help desk or customer service environment who possesses exceptional communication skills and a positive, customer-focused attitude. No two days will be the same, and your ability to troubleshoot will be crucial. If you're self-motivated and looking for an environment where you can grow, you'll feel right at home. Join us at Anthology, where you can contribute to something greater while advancing your own career.

Frequently Asked Questions (FAQs) for Associate IT Support Technician II Role at Anthology

What does an Associate IT Support Technician II do at Anthology?

As an Associate IT Support Technician II at Anthology, your primary responsibility is to provide support to users, both in person and remotely. You will manage hardware inventory, troubleshoot issues on various platforms, and ensure timely responses to service desk incidents, all while maintaining a positive user experience.