Business Technical Analyst

McDonald’s evolving Accelerating the Arches growth strategy puts our customers and people first and leverages our competitive advantages to strengthen our brand.  We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)
Our growth pillars emphasize the important role technology plays as the leading, global omni-channel restaurant brand. Technology enables the organization through digital technology, and improving the customer, crew and employee experience each and every day.

Global Technology forging the way
Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of cutting-edge opportunities for the business.  At McDonald’s you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge. This provides access to exciting career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy.

Partner with Delivery Manager on the Solutions Readiness team within US Technology to evaluate, refine, measure, write and maintain requirements specific to Delivery within the US Market.  Collaborate with cross-functional teams on upcoming Delivery features which will be enabled in the market, and ensure features are thoroughly tested.  Provide assistance to Support and Testing teams to ensure requirements and functionality are understood across teams.  Understand the importance of documentation and continually strive to keep all Delivery related documentation up to date.

Responsibilities:

• Responsible for leading, gathering and documenting requirements and refining the product backlog
• Documenting user stories and interacting with developers, QA, and business partners to ensure understanding of the deliverables
• Conduct analysis and translate business requirements to customer experience and development needs
• Maintain and prioritize backlog within Jira
• Bridge the gap between the business customer and the technology solution providers
• Continually evolve and maintain Delivery documentation as needed.
• Effectively manage communications with stakeholders and other cross-functional teams

• 3-5 years of experience translating customer needs into product features
• Bachelor’s Degree in Business Administration or related field
• Master at multi-tasking
• Extensive experience with JIRA, Confluence, and MS Office
• Comfortable working closely with cross-functional development teams of engineers, designers, researchers, strategists, and scrum masters
• Strong understanding of Agile/Scrum roles, artifacts, and ceremonies
• Familiarity with conducting training sessions
• Experience with leading requirements meeting and documenting the requirements
• Capable of creating training and FAQ documents
• Customer-centric with a passion for impeccable digital experiences
• Preferred experience with mobile/web apps and digital products

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