IT Specialist

As an IT Specialist at Broadvoice, you will manage local endpoints, handle IT-related requests, maintain asset inventory, and ensure efficient onboarding and offboarding processes. You'll also provide support for various remote access platforms and assist with both Windows and MacOS operating systems, all while working in a collaborative environment that values innovation.

To qualify for the IT Specialist position at Broadvoice, you should possess a bachelor's degree in information systems, computer science, or a similar field. Additionally, a minimum of 7 years of experience in the IT Support field, strong analytical skills, and proficiency in Microsoft Systems are crucial for success in this role.

The IT Specialist role at Broadvoice involves night shifts, specifically from 17:00 to 02:00. This schedule supports our commitment to ensuring robust IT support for our global team, allowing us to assist users around the clock.

At Broadvoice, we value your growth! As an IT Specialist, you'll have opportunities to suggest process improvements, work within a talented team, and hone your troubleshooting skills. We’re dedicated to creating a supportive environment where your insights and contributions help drive innovation and career advancement.

In the IT Specialist position at Broadvoice, you will work with various technologies, including Microsoft Azure, Intune, Microsoft 365, Exchange, and Teams, as well as MDM and EDR solutions. Your hands-on experience with these platforms will be essential for providing top-tier support to internal users.

Absolutely! The IT Specialist role at Broadvoice is fully remote, allowing you to work from the comfort of your home in Portugal. This flexibility helps you maintain work-life balance while contributing to our global IT support initiatives.

Yes! Broadvoice offers a range of competitive benefits designed to support the well-being and professional development of our employees. We recognize that our IT Specialists are vital to our success and ensure you have the resources you need to thrive in your role.

When answering this question, be sure to highlight specific Microsoft systems you’ve worked with, such as Azure, Intune, or Microsoft Teams. Discuss projects or tasks where you utilized these systems, and emphasize how your experience can benefit Broadvoice.

Discuss your systematic approach to troubleshooting. Include steps like identifying the problem, gathering information, testing solutions, and documenting the process. Highlight your analytical skills and how you ensure customer satisfaction during the troubleshooting process.

Explain how you assess the urgency and impact of each request. Discuss tools or methods you use to track and manage requests effectively, ensuring timely resolution of critical issues while maintaining high service quality.

Outline your communication strategy, emphasizing clarity and patience. Talk about how you translate technical jargon into simple language, provide step-by-step assistance, and actively listen to users to address their concerns.

Share a specific example of a challenging scenario. Detail the problem, your analysis, the solution you implemented, and the outcome. Emphasize your problem-solving skills and teamwork if applicable.

Talk about your commitment to continuous learning through online courses, webinars, industry news, or professional communities. Mention any certifications you've pursued to strengthen your skillset.

Discuss how collaboration is key in IT support. Give examples of how you’ve worked with team members to resolve complex issues together, share knowledge, and foster a supportive work environment.

Explain your approach to handling pressure by staying calm, focusing on solutions, and communicating effectively throughout the outage. Share specific strategies you employ to manage stress and ensure user support during critical times.

Describe how you value documentation by mentioning tools you use for tracking issues and resolutions, creating knowledge bases, or writing procedures. Explain how this practice benefits the team and enhances service quality.

Share a concrete example of a process improvement you initiated, detailing the problem, your innovative solution, and the resulting benefits for the team or organization. Highlight your proactive nature in seeking efficiencies.