IT Support Engineer
interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.
Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.
interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.
Position Overview: We are looking for a fully remote IT Support Engineer with experience in managing both Windows and macOS environments. The role involves software installation, troubleshooting, inventory management, email ID creation, and data migration. Proficiency in Azure Cloud, Google Workspace, and JumpCloud is essential.
Time Zone: 7PM- 4AM IST and can be adjusted as per the requirement
Key Responsibilities:
- Install and troubleshoot software on Windows laptops and MacBooks.
- Manage Azure AD, Google Workspace, and JumpCloud for user accounts.
- Create email IDs and perform data migration between platforms.
- Manage Jira and Confluence users through Atlassian Security.
- Oversee IT inventory, including asset tracking and management.
- Provide remote technical support and resolve IT issues.
Qualifications:
- Bachelor's degree in computer science, information technology, information systems, or similar.
- 5+ years of experience in a similar role.
Preferred:
- Experience with administration of Azure Cloud, Google Workspace, Slack, Zoom, Jira, Confluence, GCP, and other enterprise productivity tools.
- Experience with Windows and Mac operating systems.
- Experience implementing IT administration key processes including ticketing system and MDM solution.
- Extensive experience with IT systems, networks, and related technologies.
- Solid knowledge of best practices in IT administration and system security.
- Exceptional organizational and time management skills.
- Strong troubleshooting and inventory management skills.
- Excellent interpersonal and communication skills are a must.
- Customer service centric attitude and focused on empathy when engaging with employees.
- Relevant certifications (Google Associate Cloud Engineer & Microsoft Azure Administrator Associate) are a plus.
At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.
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interface.ai is a market leader providing out-of-the-box Intelligent Virtual Assistant(IVA) that acts as a “personal bank teller” to help customers 24x7 through every step of the journey from being a ...prospect to achieving financial wellness. in...
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