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Part-Time Parts Associate

Martin Harley-Davidson is looking for a Part-time Parts Associate to join our team at our Harley Davidson Louisville location! If you are organized, enjoy working with different departments and customers, and are a team player, we want to talk to you!

Responsibilities:

  • Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure the customer is exposed to the full product line.
  • Pull purchased parts from stock. If part is not in stock, determine availability and inform customer of expected date of arrival.
  • Answer telephone calls, providing price quotes and other information, capture customer name and phone numbers.
  • Set up orders for daily shipment, delivery or pick-up.
  • Verify “will-call” and “back-order” files weekly and return to vendors or stock those items not required.
  • Assist the parts to service counter parts sales associate as necessary.
  • Order parts not in stock as approved by the Parts Manager.
  • Notify the customer and the Service Department when the parts arrive.
  • Accept cash and credit payments. Keep cash register accurate.
  • Assist with organization and cleanliness of parts department.
  • Receive and stock incoming inventory. Verify receipts against purchase orders.
  • Assist with periodic inventory cycle counts as directed by supervisor.
  • Ensure merchandise displays are stocked, clean and appealing to customers.
  • Complete all training as directed by supervisor.
  • Follow policies and procedures as set forth in Employee Handbook.
  • Any other duties as assigned.
  • High School Diploma or equivalent
  • Must have ability to get along with broad customer base
  • Knowledge and experience with servicing motorcycles, and other products sold by dealership, or the demonstrated ability to quickly learn them.
  • Experience with point-of-sale & computerized inventory systems or the ability to quickly learn.
  • Able to work in a fast-paced work environment
  • Strong organizational and time management skills
  • Detail-oriented, professional appearance and strong work ethic
  • 401K
  • Paid Holidays
  • Medical, Dental, Vision, Life Insurance
  • Weekly Paychecks
  • $14.00 per hour + 1-2 1/2 % department Gross Profit

Parts, Parts Counterperson, Parts Associate, Parts, Motorcycle Parts

#R2

Average salary estimate

$29120 / YEARLY (est.)
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$29120K
$29120K

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What You Should Know About Part-Time Parts Associate, Martin Harley-Davidson

Are you ready to rev your career into high gear? Martin Harley-Davidson is excited to announce an opening for a Part-Time Parts Associate at our Harley Davidson Louisville location! If you thrive in a dynamic environment and love collaborating with customers and colleagues alike, this role could be the perfect fit for you. As a Part-Time Parts Associate, you'll interact directly with customers, helping them select the perfect motorcycle parts while showcasing exciting specials and our entire product line. Your day will be filled with engaging tasks such as pulling parts from stock, handling customer inquiries over the phone, and setting up orders for easy pick-up or delivery. We're looking for someone who not only keeps our parts department organized but also actively contributes to creating a welcoming atmosphere. In addition, you will handle cash and credit transactions accurately and help maintain a clean and attractive merchandise display. If you're detail-oriented and have a knack for learning new systems quickly, you're someone we want on our team! A high school diploma or equivalent is necessary, and prior experience with motorcycles or parts sales is a strong plus. Join us in riding the wave of success in the motorcycle industry while enjoying fantastic perks like 401K, paid holidays, and competitive hourly pay of $14.00 along with department gross profit sharing! Ready to hit the ground running? Let’s talk!

Frequently Asked Questions (FAQs) for Part-Time Parts Associate Role at Martin Harley-Davidson
What does a Part-Time Parts Associate do at Martin Harley-Davidson?

As a Part-Time Parts Associate at Martin Harley-Davidson, you will assist customers in selecting motorcycle parts, check stock levels, process orders, and manage merchandising displays. This role is crucial for our parts department's success, ensuring customers receive the right parts while also enjoying excellent service.

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What qualifications do I need to become a Part-Time Parts Associate at Martin Harley-Davidson?

To qualify as a Part-Time Parts Associate at Martin Harley-Davidson, candidates should have a high school diploma or equivalent, be organized, possess strong customer service skills, and preferably have experience with motorcycles or parts sales. A willingness to learn quickly about our products is also essential.

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What are the working hours for the Part-Time Parts Associate position at Martin Harley-Davidson?

Working hours for the Part-Time Parts Associate at Martin Harley-Davidson can vary, but typically they will be flexible to fit business needs, offering a chance to engage with customers during peak hours, ensuring you gain diverse experience in the role.

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What benefits are offered to Part-Time Parts Associates at Martin Harley-Davidson?

Martin Harley-Davidson offers several benefits to Part-Time Parts Associates, including competitive hourly wages of $14.00, 401K, paid holidays, and access to medical, dental, and vision insurance, making it a fulfilling part-time opportunity.

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How do I apply for the Part-Time Parts Associate position at Martin Harley-Davidson?

To apply for the Part-Time Parts Associate position at Martin Harley-Davidson, you can visit our website for an application or contact our HR department directly. Make sure to highlight your relevant experience and passion for motorcycles!

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What skills are important for a Part-Time Parts Associate at Martin Harley-Davidson?

Key skills for a Part-Time Parts Associate at Martin Harley-Davidson include excellent organizational abilities, customer service skills, familiarity with motorcycle parts, and proficiency with point-of-sale systems. A detail-oriented mindset and strong work ethic are crucial for success in this role.

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Is experience in motorcycle parts sales necessary for the Part-Time Parts Associate position at Martin Harley-Davidson?

While experience in motorcycle parts sales is preferred for the Part-Time Parts Associate position at Martin Harley-Davidson, it is not strictly necessary. Candidates with a willingness to learn and demonstrate the ability to engage effectively with customers can also thrive in this role.

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Common Interview Questions for Part-Time Parts Associate
What experience do you have with motorcycle parts?

When answering this question, focus on any relevant experience you have with motorcycle parts—whether personal or professional. Discuss specific models or types of parts you’re familiar with and how this knowledge can benefit your role as a Parts Associate.

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How do you handle difficult customers?

In your response, emphasize your ability to listen actively to customer concerns, empathize with their frustrations, and work towards a solution. Providing an example from past experience can showcase your conflict-resolution skills effectively.

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What strategies would you use to stay organized in a busy parts department?

Share specific organizational techniques you have used in previous roles, such as keeping detailed records, setting priorities, and maintaining a tidy workspace. Mention how these practices ensure accuracy and efficiency in handling customer orders and stock management.

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Can you explain how you would assist a customer who is unsure about which part they need?

When responding, highlight your customer service skills by outlining a step-by-step approach. Ask clarifying questions to identify their needs, suggest compatible parts, and educate them about the options available. Always aim to provide a friendly and helpful experience.

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Describe your experience with inventory management systems.

Talk about any experience you have with computerized inventory systems. If you haven’t used one before, express your eagerness to learn and your general abilities to quickly adapt to new technologies based on past experiences.

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What do you know about Martin Harley-Davidson as a company?

This is your chance to show your passion for the brand! Mention Martin Harley-Davidson's reputation, product offerings, and commitment to customer service. Share any anecdotes or experiences you have had with their products to deepen your response.

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How do you prioritize your tasks during peak hours?

Discuss your time management skills, emphasizing how to assess and prioritize tasks based on urgency and impact. Provide an example from a previous job where effective prioritization resulted in better customer service or workflow during busy periods.

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What would you do if a part arrived damaged?

Address this question by outlining the steps you would take: assessing the damage, contacting the supplier, and informing the customer about the situation. This answer reflects not only problem-solving abilities but also your commitment to customer satisfaction.

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Why do you want to work as a Part-Time Parts Associate at Martin Harley-Davidson?

Express your enthusiasm for motorcycles and the opportunity to work in a dynamic environment. Talk about how you want to contribute to a successful team while developing your skills in a field you are passionate about.

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How would you ensure that the parts department remains clean and organized?

Share your approach to maintaining cleanliness and organization, detailing daily routines you would implement. Mention the importance of keeping spaces tidy for both customer impressions and operational efficiency.

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Founded in 1903, Harley-Davidson manufactures and sells custom, cruiser, and touring motorcycles. The Company's products include heavyweight touring, custom, and performance motorcycles, as well as a line of motorcycle parts, accessories, and gen...

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Part-time, on-site
DATE POSTED
November 24, 2024

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