Swedish Speaking Customer Experience Specialist - Remote in Greece

The House of Mercier is excited to announce a position for a Swedish Speaking Customer Experience Specialist, with the flexibility of remote work from Greece. In this essential role, you will provide exceptional support to our Swedish-speaking clients in the financial technology industry. Your contributions will ensure that our customers have a positive experience with our innovative services. If you are passionate about customer service and fluent in Swedish, we would love for you to be part of our team!

Responsibilities

• Deliver high-quality customer support to Swedish-speaking clients through email, phone, and live chat.
• Tackle inquiries related to accounts and our range of FinTech products effectively.
• Gather and analyze customer feedback to identify opportunities for enhancing service delivery.
• Collaborate with cross-functional teams to resolve complex issues and improve overall customer satisfaction.
• Stay updated on product offerings and market trends to assist customers better.
• Promote a customer-centric culture focused on loyalty and satisfaction.
• Document interactions thoroughly to uphold high service quality standards.

• Fluent in Swedish and English, with strong verbal and written communication skills.
• Experience in customer service, particularly within the FinTech sector, is advantageous.
• Customer-focused mindset with excellent problem-solving abilities.
• Able to communicate complex FinTech concepts in an understandable manner.
• Experience in leveraging customer insights for service enhancements.
• Familiarity with CRM software and digital support tools.
• Must have a reliable internet connection and a suitable remote work environment in Greece.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....