Customer Service Rep(05213) - 3737 Jefferson Hwy

As a Customer Service Representative (CSR) at RPM Pizza, you’ll interact directly with customers, taking their orders and ensuring they have a fantastic experience. Your role is crucial to upholding the brand's reputation and creating smiles, as well as maintaining store cleanliness and executing time management skills.

To become a Customer Service Representative at RPM Pizza, candidates must be at least 16 years old and possess a willingness to learn. Strong communication skills, a positive attitude, and basic math skills are essential to succeed in this position.

At RPM Pizza, Customer Service Representatives have the opportunity to complete world-class training programs that prepare them for success in their roles. Additionally, there’s further development available through RPM Pizza College, enabling team members to enhance their skills and advance in their careers.

The benefits of working as a Customer Service Representative at RPM Pizza include flexible hours, competitive pay, product discounts, the possibility of medical, dental, and vision insurance, and a 401K program for eligible employees. It's a great opportunity to grow and contribute to the community!

The Customer Service Representative position at RPM Pizza is variable hourly, meaning hours can vary by week. This part-time role allows for flexibility, which is ideal for students or individuals looking for a job that fits around their lifestyle.

RPM Pizza encourages Customer Service Representatives to give back to the community. This includes participating in partnerships and donation events, fostering a sense of social responsibility and community engagement among its team members.

The work environment at RPM Pizza is exciting, fun, and supportive. As a Customer Service Representative, you’ll work in a diverse setting where teamwork and positivity are valued, helping to create an energetic atmosphere that enhances customer interactions.

When addressing a difficult customer, it’s important to remain calm and listen attentively to their concerns. Acknowledge their feelings, apologize for any inconvenience, and work collaboratively to find a solution. Show that you’re willing to help, as this can often diffuse tension.

Share a story where you went above and beyond for a customer. Focus on your problem-solving skills and how your actions positively impacted their experience. Highlighting specific outcomes or feedback from the customer can enhance your answer.

The most critical quality for a Customer Service Representative is having a positive attitude. This not only helps in delivering exceptional service but also sets the tone for the team and enhances the overall customer experience.

During busy periods, effective time management and prioritization are key. I would focus on immediate customer needs first, such as taking and delivering orders, while keeping an eye on maintaining a clean environment. Communicating with team members is also crucial to ensure smooth operations.

Express your enthusiasm for being part of a family-owned, community-driven business. Highlight RPM Pizza’s commitment to growth, teamwork, and customer satisfaction as motivating factors for your interest, and share your desire to contribute positively to the team.

Reflect on past instances where you’ve successfully collaborated with others, whether in school projects, previous jobs, or community activities. Emphasize your ability to listen, communicate openly, and adapt to different working styles to achieve common goals.

I prioritize my tasks by listing them based on urgency and importance. Utilizing techniques like checklists or digital planners helps me track progress and ensures I stay focused without compromising service quality at RPM Pizza.

If faced with a question I don’t have the answer to, I would first express gratitude for their inquiry and reassure them that I will get the information they need. I’d seek assistance from a team member or look it up, ensuring the customer feels valued throughout the process.

My primary motivation in a Customer Service role stems from the satisfaction of helping others. The joy of creating positive experiences and contributing to a customer’s day drives me to go above and beyond in my duties.

I would rate my communication skills highly. I prioritize clear, positive interactions to ensure customers understand their orders and feel welcome. Ongoing practice in a busy environment, such as RPM Pizza, has further honed my skills.