Job details

Customer Success Associate - Remote

At GoHealth Urgent Care, we Go above and beyond for our patients, team members, partners and communities by ensuring that their experience is effortless, personal and connected. All of our 150+ GoHealth Urgent Care centers are seamlessly integrated with market-leading health systems and engaged with our communities.

In a collaborative manner, the Customer Success Associate is responsible for fulfilling daily scheduling requests and the coordination of on-the-ground delivery of services provided to client and employers partnering with operations leadership in the market, and national support resources on the Customer Success Management team and Business Development.  The role provides appropriate support on key functions including project management, scheduling of resources, direct client support and on-call management for day of problem solving.  In addition, the position will do troubleshooting, problem resolution, and serve as an escalation point for the customer. 

The hours for this position are 9:00 am - 5:00 PM EST and can be based in any of our Markets: NY, OR, WA, CA, MO, AR, OK, NC, DE, CT, MI, VA, PA, WV or Houston, TX

Experience: 

Two years of administrative support experience required
Healthcare experience required
Experience in managing and implementing projects and strategic change initiatives required
Experience in providing consultative services preferred

Education:

High School Diploma required
Bachelor’s Degree preferred

Required Licenses/Certifications:  

Current State Driver’s License

Additional Knowledge, Skills and Abilities Required:

Knowledge of medical office management systems and procedures
Excellent time management skills and ability to multi-task and prioritize work
Social perceptiveness and service oriented
Excellent written and verbal communication skills
Strong organizational and planning skills
Proficiency in MS Office and patient management software

Essential Functions: 

Schedule Growth appointments in Clockwise
Schedule and collect claim information for work comp referrals
Customer service resolution for urgent issues that arise with Growth clients
Provide patient lists for on-site testing for invoicing
Travel and maintain driver’s license as needed
Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility
Collaborate with Operations and Revenue Cycle team to ensure Growth patients have proper registration and CPT documentation in order to invoice client in a timely manner
Send out all invoicing welcome letters to clients
Answer patient questions regarding their care and keep them informed of their status
Responsible for maintenance of medical records and scanning charts to patient files
Answer phone calls, collect and sort daily incoming and outgoing postal correspondence
Conduct courtesy call-backs for patient follow-up as needed
Collaborate with internal and external customers and partners on DTE processes
Travel to markets periodically to help with Growth events (clinical or marketing events)
Perform clinical duties for Growth events as needed
Participate in client kickoff calls and other meetings as necessary
Escalate client issues to manager as needed
All other duties as assigned

Average salary estimate

$57500 / YEARLY (est.)

min

max

$50000K

$65000K

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What You Should Know About Customer Success Associate - Remote, MedExpress

At GoHealth Urgent Care, we're all about creating seamless and effortless experiences for our patients, team members, and communities. As a Customer Success Associate, you'll play a pivotal role in this mission. Picture yourself coordinating daily scheduling requests, managing on-the-ground service delivery, and providing top-notch support to our clients and employers. You'll work closely with operations leadership and tap into national resources on our Customer Success Management and Business Development teams. With an emphasis on problem-solving, your responsibilities will include troubleshooting issues, serving as an escalation point for customer concerns, and ensuring project management runs smoothly. You’ll be the friendly face who helps patients navigate their care journey while working your magic with scheduling in Clockwise, collecting essential claim information, and collaborating with various teams to keep everything on track. This remote role is perfect if you're organized, have a knack for multi-tasking, and possess that coveted healthcare experience, ideally with at least two years in an administrative support role. Plus, you'll have the chance to connect with patients, resolve urgent matters, and make sure they’re informed every step of the way, all while working from the market of your choice. Join us at GoHealth Urgent Care and help us elevate the patient experience to new heights—all from the comfort of your home!

Frequently Asked Questions (FAQs) for Customer Success Associate - Remote Role at MedExpress

What does a Customer Success Associate do at GoHealth Urgent Care?

The Customer Success Associate at GoHealth Urgent Care is responsible for coordinating daily scheduling requests, managing client support, troubleshooting issues, and ensuring seamless communication between teams and patients. You’ll help create a connected and effortless experience for both our clients and patients.