Store Operations Manager (GM)

As a Store Operations Manager (GM) at Insomnia Cookies, your primary responsibility is to oversee the daily operations of the store, ensuring stellar food quality, engaging customer service, and maintaining store cleanliness. You'll also manage and mentor a diverse team while creating fun in-store contests and marketing initiatives to drive sales.

To be a successful Store Operations Manager (GM) at Insomnia Cookies, you should have at least three years of management experience in the restaurant or retail sectors. Additionally, a passion for hospitality, strong leadership qualities, and proficiency with business software will make you an ideal candidate.

Insomnia Cookies is dedicated to the professional growth of its Store Operations Managers (GMs). You will have access to comprehensive training programs, including our Cookie College learning platform, mentorship opportunities, and a clear path for quick advancement within the company.

The Store Operations Manager (GM) position at Insomnia Cookies includes a competitive salary up to $50k, monthly bonuses, a $50 monthly cellphone stipend, health insurance options, a 401K plan with contributions matched, and generous paid time off including personal wellness days.

The culture at Insomnia Cookies is vibrant and engaging, with a strong emphasis on hospitality and teamwork. As a Store Operations Manager (GM), you will foster an inclusive environment that prioritizes great cookie quality and exceptional customer service, all while encouraging personal and professional growth for your team.

Insomnia Cookies encourages Store Operations Managers (GMs) to actively engage in local community initiatives, creating fun marketing campaigns that resonate with local customers. This not only strengthens the store's presence but also builds lasting relationships with the community.

Key responsibilities for a Store Operations Manager (GM) at Insomnia Cookies include hiring and training staff, leading customer service excellence, managing inventory, executing local marketing strategies, and driving staff recognition programs—all aimed at creating a positive experience for both customers and team members.

To ensure customer satisfaction, I focus on training my team to deliver exceptional service, maintaining high food quality, and engaging with customers to gather feedback. Regularly reviewing service standards helps me identify areas for improvement and celebrates our successes.

My leadership style is benevolent and collaborative. I aim to inspire my team by being a player-coach who actively participates in day-to-day operations while empowering staff with ownership and accountability for their roles.

In my previous positions, I managed inventory by implementing efficient tracking systems, maintaining records, and conducting regular audits. This ensures proper stock levels while minimizing waste and maximizing profitability.

I motivate my team through recognition and reward programs, providing opportunities for personal growth, inclusive training sessions, and fostering a positive environment where everyone feels valued and heard.

To drive sales, I'd implement fun local marketing campaigns, engage with the community through events and promotions, and encourage my team to upsell products creatively while providing excellent customer experiences.

When dealing with customer complaints, I first listen attentively to their concerns, show empathy, and assure them that their feedback is valued. I then work on resolving the issue promptly, ensuring they leave the store satisfied.

I am proficient with various business management software, including MS Outlook and Excel for reporting and tracking. Additionally, I have experience using Applicant Tracking Systems to streamline the hiring process and ensure we find the right candidates.

In my previous role, I organized a community cookie-tasting event to introduce new flavors, which increased foot traffic and sales significantly. Engaging with local influencers and utilizing social media helped enhance our reach.

I emphasize hands-on, interactive training sessions that encourage participation. Role-playing various scenarios helps my team prepare for real-life situations and enhances their confidence in delivering excellent service.

I analyze sales data to identify peak hours, then create staff schedules that ensure adequate coverage during those times. Flexibility and communication with my team allow us to adapt to changing demands.