Store Operations Manager

As a Store Operations Manager at Insomnia Cookies, you will oversee the daily operations of our Dallas location, focusing on hiring and developing a talented team, maintaining high standards of food quality and customer service, and driving in-store marketing initiatives. Your leadership will help foster a culture of excellence and personal growth for all staff members.

To qualify for the Store Operations Manager role at Insomnia Cookies, candidates should have at least 3 years of management experience in a restaurant or retail setting. A benevolent leadership style, technical proficiency in business software, and an innate sense of hospitality are also essential attributes for success in this position.

Insomnia Cookies provides a competitive salary along with a monthly bonus compensation package for Store Operations Managers. Additional benefits include comprehensive medical, dental, and vision insurance, a 401K plan with matching contributions, two weeks paid vacation, and even free cookies to enjoy!

Store Operations Managers at Insomnia Cookies are expected to work 2-3 mid-to-late shifts from Thursday to Sunday. This schedule is designed to align with peak operational times to ensure that you can effectively lead your team and enhance the customer experience during busy hours.

Insomnia Cookies invests in the professional growth of its Store Operations Managers by offering access to the Cookie College learning and training platform, alongside mentorship and training programs. This commitment aims to equip you with the skills and knowledge required for quick advancement opportunities within the company.

The culture at Insomnia Cookies is fun, welcoming, and entrepreneurial. We prioritize a friendly atmosphere where employees can develop their skills while enjoying their work. With high standards for cookie quality and customer satisfaction, our team collaborates to create memorable experiences for guests, making it an incredible place to build a career.

Yes, Insomnia Cookies values diverse backgrounds, and previous retail management experience is certainly valuable. While restaurant experience is preferred, strong leadership and hospitality skills can make you a fantastic candidate for the Store Operations Manager position.

In your response, consider highlighting the importance of recognition, engaging communication, and team-building activities. Talk about how you plan to create a positive work environment that inspires employees to excel individually and collectively.

Explain your approach to training staff on customer service standards and the importance of leading by example. Share specific techniques or initiatives you have used to enhance the customer experience in your previous roles.

Share specific examples of how you successfully recruited, trained, and mentored employees. Include details about any formal processes you followed and how you measured your team's performance and growth.

Discuss specific KPIs, such as sales growth, customer satisfaction scores, inventory management, and employee turnover rates. Explain how you leverage these metrics to drive improvements in your store operations.

Provide a brief overview of a marketing initiative you've managed, including planning, execution, and results. Discuss how you measured success and any lessons learned that could be applied to Insomnia Cookies.

Outline your conflict resolution strategy, emphasizing transparency and open communication. Describe how you would facilitate dialogue between team members and guide them to a mutual understanding.

Discuss the importance of leveraging technology in managing inventory, scheduling, and sales analytics. Provide examples of successful software integrations you have implemented to optimize operations in past roles.

Talk about your flexibility and problem-solving strategies. Highlight your ability to stay calm under pressure and make quick decisions to ensure store efficiency.

Demonstrate your understanding of the brand's unique culture and offerings. Discuss how you would leverage these distinguishing factors to enhance store performance and customer loyalty.

Express your passion for the brand and its mission. Connect your personal values with Insomnia Cookies' commitment to hospitality and exceptional quality, showcasing how this aligns with your career aspirations.