Associate Manager, DashMart - Quality Strategy & Operations
About the Team
Our New Verticals Strategy & Operations team is re-inventing the way consumers think about grocery, convenience, alcohol and retail delivery through both our first-party and third-party operations businesses. DashMarts are our first-party offering designed to provide on-demand deliveries through a new type of convenience. Inside DashMarts we sell household essentials, groceries, brand-name favorites, local favorites and so much more! We have sites all over the country and are growing our geographic footprint, services we offer and scaling our existing sites today!
About the Role
In this role, you will be a core team member of our DashMart Central Strategy & Operations team, with a key focus on quality and building the associated product tools to improve our quality. You will focus on enabling our business to grow by identifying and executing on our strategic roadmap to drive our top line quality and fill rate goals across the DashMart business. You will work closely with cross-functional teams to manage projects end-to-end by analyzing operations data, deploying strategic workflow design, and facilitating internal processes that will directly impact our field operations teams. You may also have experience in marketplace growth, with a high bar for solving complex problems using data as your source of truth. You will report into a Manager within the New Business Verticals organization. We are in a hybrid model, so we do get our teams together a few times a year for in-person collaboration. All our offices are open should you choose to go in on a more regular basis!
You’re excited about this opportunity because you will…
- Be an Owner. Directly influence the success of new initiatives by ensuring smooth operations, driving efficiencies, and building accountability mechanisms.
- Collaborate: Work closely with teams across the organization, including product managers, engineers, local operations and central teams to ensure success of new initiatives.
- Build. Gain a deep understanding of product strategy; drive development of new products, tooling and product enhancements that drive quality improvements in operational efficiency, accuracy and customer experience.
- Problem Solve. Identify and solve problems in real-time; remove barriers for operators and cross-functional partners related to key Quality OKRs.
- Analyze. You'll assess the operational and financial impacts of your decisions, and iterate based on data.
We’re excited about you because…
- You're excited about finding creative solutions to complex problems.
- You don't hesitate to get in the weeds and operate at the lowest level of detail, but you're as comfortable thinking long-term.
- You're unafraid of undefined processes. You are passionate about defining and carving out scope and processes. You excel at working with a diverse group of people.
- You love data. You let data win arguments, and you're comfortable modeling in Excel and SQL (can perform complex functions), and have experience using data visualization tools (Tableau, PowerBI, Sigma, etc.).
- You have 4-6+ years of experience. You've succeeded at expanding businesses (whether in tech, operations, strategy, consulting, banking, or a related experience).
- Product Ops / Project Management. Experience in project management, direct experience in new product launches is a plus.
- You have a completed Bachelor’s Degree.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays.
Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Average salary estimate
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If you're looking to make a real impact in the fast-paced world of ecommerce, becoming an Associate Manager in Quality Strategy & Operations at DoorDash's DashMart team could be the perfect fit for you! Based in vibrant cities like New York City, San Francisco, Chicago, and more, you’ll be a key player in reinventing grocery and convenience delivery services. In this role, you'll focus on ensuring smooth operation through the improvement of quality and productivity tools that drive our key performance metrics. Picture yourself collaborating with diverse teams—product managers, local operators, and engineers—to craft strategies that elevate the DashMart experience for our customers. With a mix of analysis, creative problem-solving, and project management, your day-to-day will involve diving deep into operational data to refine processes and solutions that help us grow. As you collaborate and drive initiatives, you'll also have the chance to embrace a hybrid work model, enjoying flexibility while working towards ambitious quality goals. If you have a strong background in marketplace growth, data modeling, and innovative thinking, we want to hear from you! Join DoorDash and help shape the future of on-demand delivery while experiencing the excitement of working in a fast-evolving industry.
DoorDash is a technology company that connects customers with their favorite local and national businesses in the United States and Canada. The company is headquartered in San Francisco, California.
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