Senior Sales Manager - Services

As a Senior Sales Manager - Services at INNIO Waukesha Gas Engines, your key responsibilities include developing strategic relationships with key accounts, planning and executing sales strategies, collaborating with various internal teams, and driving revenue growth through enhanced service offerings. You will also act as a liaison between the business and end customers, ensuring their needs are met effectively.

Candidates for the Senior Sales Manager - Services position at INNIO Waukesha Gas Engines should possess a Bachelor's Degree in Engineering, Business, or a related field, along with industry-specific experience and a strong technical background in reciprocating or rotating equipment. Previous experience managing end-user customer accounts and delivering complex, technical solutions is also crucial.

In the role of Senior Sales Manager - Services, you will contribute to INNIO Waukesha Gas Engines' growth by executing the company's commercial strategy. This includes increasing market share, expanding into new geographical areas, enhancing service revenue, and nurturing key customer relationships to maximize revenue. Your efforts will directly influence the growth of the business's EBITDA over the next few years.

Essential skills for a Senior Sales Manager - Services at INNIO Waukesha Gas Engines include strong commercial and relationship management abilities, exceptional communication and persuasive skills, a knack for strategic thinking, and a solid understanding of business operations. Technical aptitude and a proven ability to sell complex solutions are also vital.

The career opportunity for a Senior Sales Manager - Services at INNIO Waukesha Gas Engines is quite promising. This role allows you to lead significant initiatives within the company and provides ample opportunities for professional growth. You will have the chance to mentor others, shape strategic projects, and make a real impact on the organization's success.

At INNIO Waukesha Gas Engines, a Senior Sales Manager - Services can expect a dynamic, mission-driven environment. The company values self-motivated individuals who thrive on challenges, are passionate about results, and are eager to impact the business positively. Collaboration across departments is encouraged, contributing to a supportive workplace culture.

International sales experience is valued for the Senior Sales Manager - Services role at INNIO Waukesha Gas Engines, especially as the position involves driving expansion into targeted global markets. Understanding different market dynamics and customer preferences in various geographies will be key to successfully executing your strategies and achieving business objectives.

When answering this question, you can emphasize the importance of understanding customer needs, establishing trust, and providing tailored solutions. Discuss specific strategies you have used, such as regular check-ins, personalized communication, and actively seeking customer feedback to enhance relationships.

A great way to respond is by outlining your process for collecting data, using tools like CRM systems for tracking sales, customer interactions, and market trends. You can highlight how you analyze this data to inform your sales strategies and identify opportunities for growth.

Discuss how you assess the potential impact and urgency of each initiative. You might explain using a matrix or prioritization framework and share examples of how you've successfully managed multiple priorities while keeping team members aligned.

In your response, highlight your techniques for active listening, tailoring communication to the audience, and ensuring clarity and responsiveness. Mention how you maintain transparency and foster open communication channels to build trust and rapport.

It's effective to share strategies for anticipating objections by understanding customer concerns beforehand. Discuss how you leverage data and case studies to address these objections empathetically, turning them into opportunities for further discussion.

Share an example of a sales strategy you executed that resulted in significant growth. Describe the situation, your approach, the challenges faced, and the positive outcomes achieved, emphasizing lessons learned for future strategies.

You could illustrate this by sharing experiences working with cross-functional teams, emphasizing the importance of collaboration in identifying customer solutions and aligning sales strategies with company goals.

Emphasize how customer feedback is invaluable for understanding their requirements and preferences. Share how you've used feedback to refine your approach, enhance service offerings, and drive customer satisfaction.

In your answer, provide a detailed example of market entry strategies you've implemented. Include your market research process, how you identified opportunities, and the steps you took to establish a strong presence.

Your answer should reflect an understanding of various KPIs, including revenue growth, customer acquisition rates, account retention, and the effectiveness of sales strategies. Explain why monitoring these metrics is critical for success in the role.