ClassApp | Sales Development Representative - SDR (pré-vendas)

As a Sales Development Representative (SDR) at ClassApp, your role will primarily involve identifying and qualifying potential school clients through partner referrals and inbound leads. You will be responsible for validating contact information and scheduling meetings that are likely to convert into sales. Your proactive outreach methods, including emails, LinkedIn messages, WhatsApp, and phone calls, will be crucial in driving the growth of ClassApp.

To qualify for the Sales Development Representative (SDR) role at ClassApp, candidates should have a completed higher education degree, ideally in areas like Business Administration, Production Engineering, or Communication and Marketing. Additionally, a minimum of one year of experience in B2B pre-sales, coupled with a good understanding of the sales funnel, is necessary to succeed in this position.

Key skills for a Sales Development Representative (SDR) at ClassApp include excellent oral and written communication abilities, active listening skills, and strong organizational capabilities. Being dynamic, resilient, and results-focused are essential traits, along with the capability to work effectively in a team and adapt to various market conditions.

Working as a Sales Development Representative (SDR) at ClassApp offers a range of benefits including competitive compensation, meal vouchers, medical and dental insurance, life insurance, educational assistance for children, study allowances, GymPass for fitness activities, and the flexibility of remote work. This creates a supportive environment where you can thrive personally and professionally.

ClassApp plays a transformative role in Brazilian education by fostering closer relationships between schools and families. With a focus on innovative solutions and effective communication, ClassApp has positively impacted over 1.3 million users and aided over 1,300 schools in enhancing their operational efficiency and student enrollment rates.

In the role of a Sales Development Representative (SDR) at ClassApp, your main responsibilities include gathering and validating information about potential clients, approaching schools through various communication channels, and scheduling meetings based on pre-defined service level agreements (SLAs). Additionally, you'll collaborate with the sales team to ensure effective lead transition and track performance metrics.

ClassApp boasts a vibrant work culture that encourages autonomy, teamwork, and innovation. Employees are supported in their growth and empowered to contribute ideas that lead to data-driven solutions. The friendly environment fosters continuous learning, making it an exciting place for professionals who are passionate about shaping the future of education.

When discussing the sales funnel in an interview for the Sales Development Representative (SDR) position at ClassApp, focus on its stages: awareness, interest, decision, and action. Explain how understanding these stages helps you tailor your outreach strategies to guide potential clients through the purchasing process until they convert.

For the Sales Development Representative (SDR) role, you should mention various strategies such as leveraging social media networks like LinkedIn, utilizing CRM tools for tracking and managing leads, and collaborating with your marketing team to optimize inbound leads. Share your experience in identifying potential clients through referrals or other channels.

In an interview, articulate your method for qualifying leads. Discuss assessing their needs, verifying their fit with ClassApp's services, and prioritizing leads based on their potential value. Highlight the importance of asking the right questions to gather critical information that aids the sales process.

Discuss your approach to objection handling in a Sales Development Representative (SDR) interview by emphasizing active listening and addressing concerns with empathy. Provide examples of past experiences where you effectively turned objections into opportunities for further dialogue, demonstrating your resilience and adaptability.

Mention specific tools like CRMs such as HubSpot, which is a preferred tool at ClassApp. Discuss your familiarity with organizing contacts, tracking interactions, and managing your sales pipeline within these tools to ensure effective follow-up and nurturing of potential leads.

When answering this question for the Sales Development Representative (SDR) role, share a specific instance where you successfully closed a deal. Detail the challenges faced, how you approached the situation, and the techniques used to overcome obstacles, ultimately leading to a successful outcome.

In your response, emphasize the importance of time management and organization in the SDR role. Describe how you prioritize lead follow-ups, meetings, and research by using tools like to-do lists or digital planners to stay on track and maximize productivity.

Share your motivations in the Sales Development Representative (SDR) field, focusing on aspects such as achieving targets, building relationships, and contributing to a greater cause. Relate your passion for education and how working with ClassApp aligns with your personal and professional goals.

Reflect on a specific scenario where you faced change, such as new tools or company processes. Explain how you adjusted your approach, maintained productivity, and encouraged team communication in the face of change, showcasing your adaptability and positive attitude.

In your answer, express your enthusiasm for ClassApp's mission to impact education positively. Discuss how your background aligns with the company's goals, the skills you bring to the table, and your desire to contribute to transforming the educational landscape in Brazil.