HR Customer Service Representative - job 2 of 2

Job Summary

A company is looking for an HR Customer Service Representative to support internal employees with HR-related inquiries.

Key Responsibilities

• Respond to inbound calls, emails, and chats from employees regarding HR-related inquiries
• Accurately document employee interactions and track issues to resolution using HR systems
• Research, troubleshoot, and resolve routine to moderately complex issues in a timely manner

Qualifications

• High School Diploma required
• 1-2 years of customer service experience, preferably in a call center or high-volume support environment
• Prior experience supporting Human Resources inquiries is a plus
• Proficiency in Google Suite or Microsoft Office; experience with HRIS systems is a plus
• High level of confidentiality and professionalism