Field Service Technician - Broward County, FL

As a Field Service Technician at Heritage, you will be responsible for diagnosing, troubleshooting, and repairing commercial HVAC and refrigeration equipment, as well as kitchen equipment. You will also need to communicate parts orders and repair statuses with customers and maintain your service vehicle and tools according to company guidelines.

To qualify for the Field Service Technician role at Heritage, you should have at least three years of combined experience in HVAC and refrigeration or commercial kitchen repair, along with a high school diploma or GED. Additional certifications, such as a Journeyman License or CFESA certification, can enhance your application.

Yes, Heritage believes in continuous growth! We offer ongoing training and support for our Field Service Technicians, including opportunities for continuing education and obtaining industry certifications, helping you stay updated with the latest best practices in HVAC and refrigeration.

Field Service Technicians at Heritage enjoy a generous benefits package, which includes a sign-on bonus for experienced technicians, a company vehicle, paid holidays, medical and dental benefits, and a 401k plan with company matching, ensuring a secure and rewarding work experience.

To apply for the Field Service Technician position at Heritage, visit our dedicated careers website. There, you will find the application process and additional details about the job, allowing you to take the first step toward a fulfilling career with us.

The work environment for a Field Service Technician at Heritage is dynamic and supportive. You will often work independently in the field but will have the backing of a knowledgeable team. We prioritize communication and teamwork, enabling you to succeed in your role while having fun.

Yes, Heritage requires candidates for the Field Service Technician role to have at least three years of relevant experience in HVAC/Refrigeration or commercial kitchen repair. This background provides the necessary skills for efficiently diagnosing and addressing issues in equipment.

In answering this question, provide specific examples of HVAC and refrigeration jobs you have completed, detailing the types of systems you worked on, the challenges you faced, and how you resolved them, demonstrating your hands-on experience and problem-solving skills.

When responding to this question, explain your approach to assessing the urgency of service calls based on factors such as equipment downtime, customer needs, and scheduled appointments, showcasing your organizational skills and customer-focused mindset.

Discuss the various tools you utilize in your work, such as manifold gauges, thermometers, and vacuum pumps. Highlight your familiarity with these tools and your ability to maintain and troubleshoot them, underscoring your expertise and readiness for the position.

Share your methods for communicating effectively with customers, including providing clear explanations of services performed, checking in with them during the repair process, and following up afterward to confirm satisfaction. This illustrates your commitment to excellent service.

When answering this, describe a specific situation where you encountered a challenging issue. Talk about the steps you took to diagnose the problem, the outcome, and what you learned from the experience, reflecting your ability to navigate tough situations.

Discuss the safety measures you implement during your work, such as wearing protective gear, properly handling refrigerants, and following OSHA guidelines. Explain why safety is a priority in your job to demonstrate your commitment to maintaining a safe working environment.

Illustrate your proactive approach to continuous learning by mentioning any training courses, certifications, or publications you follow to stay informed about new technologies and regulations in the HVAC industry.

Reflect on the challenges faced in the role, such as working with complex systems or meeting stringent timelines. Discuss how you manage these challenges, showing your adaptability and ability to thrive under pressure.

Explain how you ensure your service vehicle and tools are regularly maintained and stocked, detailing your routine checks and inventory management processes to affirm your dedication to providing efficient and effective service.

Align your values with those of Heritage by talking about their commitment to employee development, the supportive work environment, and how you see yourself contributing to the team's success. This shows your enthusiasm for the role and the company.