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Field Service Technician - Palm Beach County, FL

Heritage Food Service is building the best team of Commercial Kitchen Service Technicians in South Florida!      
We are actively seeking a Hot-Side technician, a mechanically-inclined professional who can accurately diagnose, troubleshoot, and repair gas, electric, steam, and similar types of commercial kitchen equipment.    
About Us:
Heritage Food Service Group, Inc. has been a trusted provider of quality service and repair for our customers commercial kitchen equipment needs in South Florida for over 40 years.    
If you are looking for a growth oriented reputable company who respects, trains, and highly compensates its employees and who strives to be an employer of choice, then come and grow with us.    
At Heritage, Every Tech Is a Hero    
We offer a competitive compensation and benefits to include:    
  • Competitive Salary
  • Medical and Dental Benefits
  • 401K with company match
  • Paid Vacation
  • Company Vehicle & Mobile Phone
  • Uniforms Provided
  • Meters & Test Equipment
  • Industry Training | Certification
Essential Duties and Responsibilities: {Essential functions may include, but are not limited to, the functions listed below}    
  • Diagnoses, troubleshoots and repairs commercial kitchen equipment that uses gas, electric, and steam to include: grills, ovens, freezers, etc.  
  • Keeps the customer and branch office updated on repair status and part requests to ensure customer expectations are met or exceeded.
  • Completes appropriate technical and manufacturing training/certification ongoing.
  • Adheres company safety policies and procedures at all times.
  • Manages truck inventory and keeps service vehicle, tools, and uniforms consistent with Heritage standards of excellence.
  • Willingness to work 40 hour weekly schedule and on-call nights and weekends as required
Requirements:    
  • Must be at least 18 years of age. 
  • Completion of a satisfactory background check and drug screen is required. 
  • Valid Driver's license and driving record that aligns with our safety standards. 
  • EPA Universal certification; CFESA certification is a plus.
  • Ability to read and understand wiring diagrams and schematics.
  • 3+ years of commercial industry experience; Electrical, gas, steam background is a plus.
  • Valid and current Class E (or better) Driver’s License and good driving record.
  • Ability to handle stressful situations and work in a fast-paced environment.
  • Self-motivated and ability to prioritize and work independently with minimal supervision
  • Excellent customer service skills.
Working / Environmental Conditions:    
  • Regularly lift and/or move up to 50 pounds; frequently lift and/or move up to 100 pounds; and occasionally lift and/or move more than 100 pounds with assistance.
  • Repeated bending, twisting, stooping, kneeling, and climbing up and down ladders.
  • Daily travel to work site location.
  • Exposure to hot grease from fryers.
  • On-call weekend rotation (frequency varies with branch size).
  • Occasional to frequent exertion in high temp environment (over heated kitchens, rooftops, etc.).
                          FIND YOUR NEXT FAVORITE WORK HOME!!
                          Visit the Heritage Careers Website and grow with us.
                          https://www.heritageservicegroup.com/careers
    
 
Heritage Service Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.     

Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

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What You Should Know About Field Service Technician - Palm Beach County, FL, Heritage Service Group

Are you ready to take your skills to the next level? At Heritage Food Service, we are on the hunt for a talented Field Service Technician to join our dynamic team in Palm Beach County, FL! If you're passionate about diagnosing and repairing commercial kitchen equipment, particularly gas, electric, and steam devices, then this is your chance. For over 40 years, Heritage Food Service Group has been a go-to provider for quality service that exceeds customer expectations. Here, every technician is celebrated as a hero, supported with competitive compensation and benefits, including medical and dental insurance, a fantastic 401K plan with company match, and a company vehicle to ease your daily travels. You'll also receive the essential training and certification to thrive in your role. As a Field Service Technician, you will primarily troubleshoot and repair kitchen equipment like grills, ovens, and freezers, ensuring they meet the high standards our customers expect. With a focus on excellent customer service, you'll keep clients informed on repair statuses, so they're never left in the dark. If you're self-motivated, a team player, and ready to work in a fast-paced environment, we want to meet you! Join us at Heritage Food Service Group where your career can flourish and grow, all while making a tangible difference in the world of commercial kitchens!

Frequently Asked Questions (FAQs) for Field Service Technician - Palm Beach County, FL Role at Heritage Service Group
What qualifications do I need to become a Field Service Technician at Heritage Food Service?

To become a Field Service Technician at Heritage Food Service, you'll need to have at least 3 years of commercial experience, a valid Class E driver's license, and EPA Universal certification. CFESA certification is a plus, making you even more appealing for the role.

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What are the essential duties of a Field Service Technician at Heritage Food Service?

As a Field Service Technician at Heritage Food Service, your main tasks will involve diagnosing and repairing a variety of commercial kitchen equipment. You'll work on equipment powered by gas, electric, or steam, including grills and ovens, whilst ensuring excellent customer communication and safety compliance.

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What does the training process look like for Field Service Technicians at Heritage Food Service?

At Heritage Food Service, we prioritize continuous learning. Once you join our team as a Field Service Technician, you'll participate in ongoing technical training and certification to ensure you're equipped with the latest skills and knowledge for your job.

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What benefits can I expect as a Field Service Technician at Heritage Food Service?

Heritage Food Service offers a competitive salary along with comprehensive benefits. These include medical and dental coverage, a retirement plan with company matching, paid vacation, and the provision of a company vehicle, amongst other perks.

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How does Heritage Food Service prioritize safety for Field Service Technicians?

Safety is of paramount importance at Heritage Food Service. As a Field Service Technician, you'll adhere to strict safety policies and procedures and will be provided with the necessary tools and training to work safely in potentially hazardous environments.

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What does the work environment look like for a Field Service Technician at Heritage Food Service?

Field Service Technicians at Heritage Food Service can expect to work in varying conditions, including exposure to high-temperature environments like kitchens and rooftops. You’ll often need to lift heavy equipment and perform physical tasks, so readiness for a hands-on role is essential.

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How can I stand out in the application process for the Field Service Technician position at Heritage Food Service?

To stand out, demonstrate your technical expertise and previous experience in the commercial kitchen industry. Highlight any relevant certifications, your strong customer service skills, and your ability to work independently under pressure during your application or interview.

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Common Interview Questions for Field Service Technician - Palm Beach County, FL
What experience do you have with troubleshooting kitchen equipment?

When answering this question, provide specific examples of equipment you've repaired and the challenges you faced. Emphasize your problem-solving skills and successful outcomes.

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Can you explain how you ensure safety while working with electrical and gas equipment?

Describe your understanding and adherence to safety protocols. Mention any relevant certifications in safety training or specific practices you follow to mitigate risks when handling gas or electrical equipment.

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How do you prioritize tasks when managing multiple service requests?

Explain your time management strategies. Discuss how you assess urgency, customer needs, and logistical factors in prioritizing service calls to effectively manage your workload.

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Describe a time you went above and beyond for a customer.

Share a specific situation where you exceeded customer expectations. Highlight your customer service skills and how your actions positively impacted the client and company.

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What types of kitchen equipment are you most familiar with?

Consider summarizing your experience with specific equipment, whether gas, electric, or steam-operated. This helps illustrate your technical expertise and relevance to the Field Service Technician role.

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How do you handle stressful situations while on the job?

Discuss your coping mechanisms and techniques for maintaining composure under pressure. Give examples of high-stress scenarios and how you successfully navigated them.

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What tools and technology do you utilize in your servicing role?

List specific tools and test equipment you are proficient in using. Discuss how these tools enable you to diagnose and repair equipment effectively.

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How would you keep communication open with both customers and your company?

Emphasize the importance of regular updates to customers on service progress and a proactive approach in your communications with colleagues. Mention your strategies for ensuring everyone stays informed.

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Tell us about your ongoing education in the field of commercial kitchen repair.

Discuss the courses, certifications, or training you have pursued to stay updated in the field. Highlight your commitment to continuous learning and improvement.

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How do you handle on-call assignments or unexpected service requests?

Explain your flexibility and availability for on-call work. Discuss any previous experience with unexpected situations and how you managed your time and resources effectively.

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