Field Serviceman

At Ohio CAT, the Field Serviceman plays a pivotal role in troubleshooting and repairing various products like CAT engines, air compressors, and generators. This position ensures that equipment is functioning optimally, directly impacting customer satisfaction and operational efficiency.

To be considered for the Field Serviceman role at Ohio CAT, candidates should have a high school diploma or equivalent and three years of hands-on mechanical repair experience or relevant technical training. A valid Commercial Driver’s License is also required.

As a Field Serviceman at Ohio CAT, you will need to own and safely use your personal mechanic’s tools. Having the right tools is essential for efficiently diagnosing and repairing various types of equipment in the field.

Ohio CAT provides educational opportunities for its Field Servicemen, including scholarships for employees’ spouses and children, fostering a culture of continuous learning and growth in the mechanical field.

Ohio CAT prioritizes the safety of its employees, promoting a culture of 'Safely Home, Everyone, Every Day.' Field Servicemen are expected to follow strict safety regulations and procedures while working in often unpredictable outdoor environments.

The working conditions for a Field Serviceman at Ohio CAT can vary greatly. You’ll spend time in diverse environments, working both in quieter office-like settings and in the field, where noise levels can be moderate to loud.

Ohio CAT provides a competitive benefits package for Field Servicemen, including health insurance plans, 401(k) contributions with matching, dental and vision coverage, and life insurance options, ensuring you are well taken care of.

Be prepared to share specific examples of your hands-on mechanical repair experience, particularly involving diesel engines or generators. Highlight your troubleshooting skills and any technical training that aligns with the equipment you'll be working on.

Discuss the importance of adhering to safety regulations and protocols. Share instances where you identified potential safety hazards and how you managed them to ensure both your safety and that of your crew.

Outline your methodical approach to troubleshooting. Explain how you collect information, analyze symptoms, and use diagnostic tools or software to efficiently determine issues and implement solutions.

Emphasize your customer service skills. Share examples of how you've built rapport with clients, communicated technical information clearly, and resolved their concerns while performing repairs.

Show your knowledge of Ohio CAT’s offerings, including their range of CAT engines, generators, and other machinery. Mention any relevant previous experiences or training that aligns with their product lines.

Discuss your commitment to continuous learning. Highlight any courses you've taken, certifications you've earned, or resources you use to keep up with advancements in mechanical repair technology.

Share a specific example of a difficult repair you faced, detailing how you approached it, any tools or methods you utilized, and the outcome. This demonstrates your problem-solving ability in real-world situations.

Reflect on what draws you to Ohio CAT's mission and values. Discuss your enthusiasm for being part of a team that supports customer needs and your desire to grow within a respected company.

Clarify the types of diagnostics you have used and how comfortable you are with technology. Describe instances where you utilized software to assist in your repairs or troubleshooting processes.

Explain your organizational skills and how you prioritize tasks based on urgency and customer needs. Share tips or tools you use to keep track of appointments and ensure timely service delivery.