Lead Service Technician II - Broward County, FL

The Lead Service Technician II at Heritage is responsible for the maintenance, service, and repair of commercial kitchen equipment and refrigeration. This includes troubleshooting various appliances like grills, fryers, and coolers. You'll also be tasked with communicating repair updates to customers and the branch office, ensuring that all service calls are completed with professionalism and efficiency.

To qualify for the Lead Service Technician II position at Heritage, candidates need at least three years of experience in commercial kitchen repair or refrigeration/HVAC service. Additionally, a valid driver’s license, a good driving record, and successful completion of a background check and drug screen are mandatory.

Heritage provides a robust benefits package for the Lead Service Technician II, including a competitive salary, sign-on bonuses for experienced technicians, paid holidays, vacation time, and medical and dental benefits, among others. You’ll also enjoy a company vehicle, continuing education opportunities, and a 401k with profit sharing.

While having a Journeyman License or CFESA certification is a plus for the Lead Service Technician II position at Heritage, it is not mandatory. The main requirement is a solid background in commercial kitchen repair or HVAC service.

A typical day for a Lead Service Technician II at Heritage involves diagnosing and repairing kitchen equipment, communicating with customers, managing service calls, and maintaining the service vehicle stocked with necessary parts. The role requires a safety mindset and attention to detail while working independently.

Absolutely! The Lead Service Technician II position at Heritage is designed for individuals who can work independently. Your ability to diagnose and troubleshoot effectively will allow you to take charge of your day-to-day activities while maintaining excellent communication with the team.

As a Lead Service Technician II at Heritage, strong communication and interpersonal skills are vital. You'll be interacting with customers to provide updates and solutions and need to ensure that your soft skills shine through. Along with technical expertise, the ability to build rapport and clearly convey information is key to success in this role.

When answering this question, highlight specific instances where you diagnosed and repaired commercial kitchen equipment. Discuss the types of equipment you've worked with, the challenges you faced, and how you successfully resolved issues. This showcases your hands-on experience and gives insight into your troubleshooting skills.

In your response, explain your strategy for prioritizing service calls based on urgency and client needs. Discuss how you assess the situation and communicate with customers to ensure they feel valued and aware of their service status. Emphasize your organizational skills and ability to manage time effectively.

This question is an opportunity to showcase your problem-solving skills. Share a specific incident where you faced a challenging repair, describe the steps you took to diagnose the issue, the solution you implemented, and the outcome. This illustrates your critical thinking and technical skills.

Detail your understanding and implementation of safety protocols during repairs. Discuss the importance of using protective gear, ensuring equipment is de-energized, and maintaining a clean working environment. This emphasis on safety shows your commitment to protecting yourself and others while working.

Talk about your commitment to professional development as a Lead Service Technician II. Discuss any courses, certifications, or workshops you've attended recently, along with how you leverage online resources to stay informed. This demonstrates that you're proactive in your profession.

Communicating bad news is challenging, and your answer should reflect your empathy and communication skills. Describe a situation where you had to inform a customer about a delay or a significant repair cost. Explain how you managed their expectations while maintaining professionalism and providing potential solutions.

Share strategies you've employed to manage difficult customer interactions. This could include active listening, remaining calm under pressure, and finding common ground. Emphasize your soft skills and dedication to providing excellent customer service, even in challenging situations.

Discuss essential tools for your role, such as testing equipment, tools for mechanical repairs, and any technology that aids in diagnosing issues. Highlight your familiarity with these tools and how they contribute to your efficiency and effectiveness on the job.

Express your enthusiasm for working for Heritage by mentioning specific aspects of the company that resonate with you, such as their commitment to employee development and diversity. Discuss how your skills align with their mission, making it clear you are genuinely interested in being part of the team.

Teamwork is critical in any role, so articulate how you collaborate with colleagues, share knowledge, and solve problems together. Give examples of how teamwork has led to effective results in your past experiences, emphasizing the importance of communication and support in technical environments.