Lead Service Technician II - Norfolk, Virginia

As a Lead Service Technician II at Whaley Foodservice, your primary responsibilities include troubleshooting, diagnosing, and repairing commercial HVAC, refrigeration, and kitchen cooking equipment. You'll need to communicate repair status to customers and the branch office while ensuring timely service calls and maintaining truck stock. It's essential to uphold the quality standards of Whaley by keeping your service vehicle and tools in excellent condition.

To apply for the Lead Service Technician II position at Whaley Foodservice, you should have a 'Safety First' mindset and at least three years of experience in commercial kitchen cooking and refrigeration equipment repair. A strong background in electrical, HVAC/R, and mechanical systems is beneficial. Additionally, you need a valid driver's license, a good driving record, and the ability to pass a background check and drug screen.

Lead Service Technicians II at Whaley Foodservice enjoy a range of benefits, including competitive salaries, sign-on bonuses for experienced technicians, company vehicles and cell phones, and uniforms provided. You'll have access to continuing education and industry certification opportunities, as well as a comprehensive benefits package, including 401k and profit-sharing, paid holidays and vacation, and medical and dental coverage.

At Whaley Foodservice, there are numerous opportunities for professional growth as a Lead Service Technician II. The company promotes continuing education and industry certifications, allowing you to enhance your technical skills and advance your career. Additionally, Whaley champions a culture of diversity and inclusivity, fostering an environment where you can learn from colleagues and grow into leadership roles.

Yes, a satisfactory background check and drug screening are required for the Lead Service Technician II position at Whaley Foodservice. This is part of ensuring a safe and compliant work environment for all employees, aligning with our commitment to quality and service standards.

As a Lead Service Technician II at Whaley Foodservice, you will need to meet reasonable on-call requirements. This ensures that our clients have support when they need it, and it offers you the opportunity to showcase your expertise and problem-solving skills whenever urgent issues arise in commercial cooking and refrigeration equipment.

In the Lead Service Technician II role at Whaley Foodservice, you will be provided with a company vehicle, cell phone, uniforms, meters, and test equipment that are essential for performing your job efficiently. This support allows you to focus on delivering quality service without worrying about the tools needed for the job.

When answering, focus on specific instances where you successfully diagnosed and repaired HVAC or refrigeration systems. Be prepared to discuss the types of equipment you've worked on and any challenges you faced, along with how you overcame them, highlighting your problem-solving skills and technical expertise.

Discuss your time management strategies and how you assess the urgency of different repairs. You might explain your approach to communication with customers and the branch office, emphasizing how you ensure quality service delivery even under pressure.

Describe your commitment to safety by outlining specific protocols you adhere to, such as lockout/tagout procedures and wearing appropriate personal protective equipment. Showing that you prioritize safety first is essential for the Lead Service Technician II role.

Provide a specific example, focusing on your communication skills and conflict resolution abilities. Emphasize your commitment to customer service and how you aim to resolve issues to maintain a positive relationship.

Share specific details about how you've managed truck stock in previous roles. Discuss your experience in ensuring you have the necessary parts for repairs, how you track inventory, and any systems you've used for monitoring and ordering parts.

Talk about your methodology for diagnosing issues and your attention to detail during repairs. Emphasize how you keep up to date with industry standards and continually seek improvement through training and certifications.

Express your interest in Whaley Foodservice's commitment to quality, customer service, and employee growth. Speak about how the company's values align with your professional goals and how you can contribute to their success.

Discuss relevant certifications you’ve obtained and express a desire for ongoing training and professional development. Highlight any certifications in HVAC/R, electrical systems, or customer service improvement.

Provide an example that demonstrates your adaptability and willingness to learn. Show how you approached the learning process and any resources you utilized to gain proficiency swiftly.

Mention specific resources you utilize such as trade publications, online forums, or training courses. Show your dedication to staying updated so that you can bring the best practices to your role at Whaley Foodservice.