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Channel Development Director

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

To accommodate our rapid growth, Five9 is seeking an experienced and motivated Channel Development Director to help expand our industry leading partner ecosystem. This is a key position within our Sales organization and will report directly to our Senior Director, Channel Sales. This mission driven team is responsible for opening new routes to market and helping partners build & sell customer experience offers at speed and scale.
Some of the major focus areas of this role are:
  • Manage the sale of Five9 products and services through named national (potentially global) partners
  • Drive a business plan that allows us to scale our services and develop a robust partner ecosystem for services across several disciplines
  • Develop an enablement strategy to attract, develop and maintain relationships with various distributors, resellers, or agents
  • Build preference for Five9’s customer experience / contact center software and services within partners’ portfolios and sales teams
  • Drive global sales results and pipeline development within key national (global) partners
  • Drive partner enablement throughout the entire customer journey lifecycle
Key Responsibilities:
  • Identify and expand critical relationships within named partners that deliver a profitable business model for and enhance Five9’s solutions and services capabilities
  • Help expand the partner community within North America to accelerate growth, by recruiting and gaining commitment of national partners
  • Develop, retain and own Five9’s strategic relationships within partners that can scale our solution and increase value to customers
  • Establish engagement models for ISV’s and development partners – in conjunction with strategic partner offerings
  • Develop, deliver and execute viable plan(s) which will represent Five9’s interest in promoting partner corporations branding, as well as ensure Five9 is represented as the first and best option for contact center solutions
  • Align closely with Five9 Sales to represent the interests of the assigned partners within Five9 to elevate our partner visibility internally and externally
  • Develop Partner Training and Enablement program and certification
  • Align closely with Sales and Channel to close customer opportunities, manage forecasts and pipelines
  • Structure and negotiate partnership agreements that lead to incremental value and capabilities
  • Develop detailed operational plans with partners to include engagement models, sales targets, and GTM strategies
Key Skills:
  • Proven experience working in a dynamic team focused on building exponential growth
  • 10+ years of experience in software sales, partner development, or business development within a cloud-based environment
  • Emphasis on software sales
  • A demonstrated ability to establish, maintain and grow business relationships successfully, with an emphasis on sales and partner processes
  • Strong operational and analytical skills
  • Ability to describe trends and provide insight from KPI’s
  • Strong strategic thinking with a penchant for action and results
  • Excellent project management and creative problem solving skills
  • Exceptional communications skills, with a proven capability for public speaking, professional writing and active listening
  • Bachelor’s degree or equivalent years of relevant work experience
Desired Skills:
  • Experience with and knowledge of Contact Center solutions and/or VoIP
  • Experience with National Partners and/or Service Providers in cloud collaboration – CcaaS, UCaaS preferred
  • Experience managing partnerships with consulting firms or systems integrators for an enterprise SaaS software solution
  • Must have software/SaaS experience.

Regional Remote    This role is fully remote.

 

 

Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office.  For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. 


As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

 

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

 

Our total reward package also includes:

  • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
  • Generous employee stock purchase plan.
  • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.
$98,200$190,200 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia. 


View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Average salary estimate

$144200 / YEARLY (est.)
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$98200K
$190200K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Channel Development Director, Five9

Are you ready to make a significant impact in the cloud contact center industry? Join Five9 as our Channel Development Director and be part of our mission to elevate customer experiences worldwide! In this fully remote position, you will have the opportunity to work with a diverse team passionate about innovation and collaboration. At Five9, we pride ourselves on fostering an inclusive environment where every team member can thrive while delivering exceptional cloud services. Your role will focus on expanding our partner ecosystem and driving sales through strategic relationships with national and potentially global partners. You'll develop and implement business plans that scale our services, enhance our partner relationships, and ultimately drive tremendous growth. With over 10 years of experience in software sales and partner development, you will create enablement strategies that empower our partners to successfully sell Five9’s solutions. You will be responsible for identifying top partners, structuring partnership agreements, and developing comprehensive operational plans to align sales targets with our broader company goals. Join us at Five9 and contribute to a culture that values personal growth, teamwork, and excellence in service delivery. Together, let's redefine the future of customer service!

Frequently Asked Questions (FAQs) for Channel Development Director Role at Five9
What does the Channel Development Director do at Five9?

The Channel Development Director at Five9 plays a crucial role in expanding our partner ecosystem and driving sales through strategic relationships. This position focuses on building and managing relationships with national and global partners, implementing business plans, and enhancing the overall sales strategy associated with Five9's cloud contact center solutions.

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What qualifications are needed for the Channel Development Director role at Five9?

To qualify for the Channel Development Director position at Five9, candidates should possess over 10 years of experience in software sales or partner development, preferably within a cloud environment. Strong operational and analytical skills, along with a demonstrated ability to establish and grow business relationships, are essential for success in this role.

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Is the Channel Development Director position at Five9 remote?

Yes! The Channel Development Director role at Five9 is fully remote for candidates living outside a 50-mile radius of our San Ramon office. For those within this radius, a hybrid model is available, requiring three days a week in the office.

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What is the primary goal of the Channel Development Director at Five9?

The primary goal of the Channel Development Director at Five9 is to drive business growth through the recruitment and commitment of national partners. This involves developing effective go-to-market strategies and enhancing partner engagement to ensure optimal sales results.

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What skills are prioritized for the Channel Development Director position at Five9?

Key skills for the Channel Development Director position include strategic thinking, excellent project management, outstanding communication abilities, and a creative problem-solving mindset. A strong emphasis on building relationships and understanding software sales processes is also crucial.

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What benefits does Five9 offer to the Channel Development Director?

Five9 offers an attractive benefits package for the Channel Development Director role, which includes health, dental, and vision coverage, a 401k savings plan with employer matching, paid time off, and an employee stock purchase plan, among others.

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How does Five9 support diversity and inclusion in the workplace?

Five9 is committed to fostering a diverse and inclusive workplace where all employees can thrive. This commitment is reflected in our hiring practices, team culture, and ongoing efforts to support diversity across all levels of our organization.

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Common Interview Questions for Channel Development Director
Can you describe your experience in developing partnerships in the cloud software industry?

When answering this question, highlight specific partnerships you've developed and the strategies you employed. Be sure to include metrics that demonstrate the success of these partnerships, such as increased sales volume or expanded market reach.

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How do you prioritize relationship management with partners?

Discuss your approach to relationship management, focusing on regular communication, understanding partner needs, and aligning mutual goals. Emphasize the importance of consistent follow-ups and tailored support strategies.

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What strategies do you employ to drive pipeline development within key partners?

Mention the strategies you've previously utilized, such as joint marketing campaigns, training programs for their sales teams, and regular strategy sessions to track progress and address challenges. Providing specific examples will enhance your answer.

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How do you ensure alignment between partner goals and company objectives?

Explain how you facilitate open communication and create goal alignment sessions with your partners. Highlight any tools or frameworks you use to measure progress and ensure that both parties are working towards shared outcomes.

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What is your approach to developing enablement programs for partners?

Detail your experience creating enablement programs, including training sessions, marketing resources, and certification processes. Emphasize how these programs ultimately support partner success and improve sales outcomes.

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Can you share an example of a challenging partnership situation and how you resolved it?

Provide a compelling story about a challenging situation within a partnership, discussing the steps you took to understand the issue and the resolution process. Highlight the outcome and what you learned for future interactions.

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What metrics do you use to measure the success of your partner development initiatives?

Talk about key performance indicators (KPIs) that you track, such as partner revenue contributions, number of deals closed, and partner engagement levels. Mention any software tools you use for tracking these metrics.

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How do you approach sales forecasting with partners?

Share your process for sales forecasting with partners, including how you analyze historical data, account for market changes, and consider the partners’ input in predictions. Highlight your analytical skills.

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What role does communication play in your partner development strategy?

Emphasize the vital role communication plays by discussing how you maintain transparency and foster collaboration through regular updates, meetings, and open channels for feedback amongst partners.

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Why do you want to work as a Channel Development Director at Five9?

When addressing this question, convey genuine enthusiasm for Five9’s mission and values. Discuss how your background aligns with their goals and how you can contribute to the success of their partner ecosystem.

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Enable enterprises to reimagine their customer experience by providing our Intelligent CX Platform combined with passionate experts to deliver joyful CX and better business outcomes.

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DATE POSTED
November 24, 2024

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