Job details

Commercial Solution Consultant

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Solution Consultants are team players who can create product demonstrations to prospects, customers, and partners (everyone from developers to project managers to C-level executives) on the best ways to build and deploy applications on the company for their teams. They are involved in all stages of the customer’s lifecycle and are comfortable using presentations, email, and phone to connect with customers.
Solution Consultants should be high energy evangelists of the product, empathize with customers’ business needs, and quickly discern technical challenges by asking detailed and clarifying questions and presenting solutions that solve those needs.

Ideal candidate has the rare combination of technical savviness and business acumen and is looking for a career that can utilize both. As a Sales Engineer, you will hone these skills by advising a diverse set of customers and partners on what is possible using the company's platform.
Responsibilities

Support the sales team, RFP team, and operations team as the key technical advisor and SME for the Five9 contact center.
Support the sales team in helping prospects and partners understand what is possible on the Five9 platform.
Understand business requirements and communicate the value of solving business problems using cloud technology through charismatic demos of the Five9 CCaaS product suite.
Assist with delivering proof of concept (POCs/Trials) to prospects, collaborating with other sales engineering and product management team members as needed.
Prepare specification documents to pass implementation details on to Professional Services team.
Create content to show partners or train new team members how to implement specific requirements or best practices for building and deploying applications and solutions on the company.
Clearly distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing, and Sales.

Requirements

2+ years of Solutions Consulting experience in: Contact/Call Center Software CRM; IVR; IP Telephony; Workforce Management Systems, PBX
A positive ‘Can do’ attitude, with a focus on keeping things simple.
Excitement for customer-facing experiences.
Ability to quickly communicate sophisticated ideas clearly to all audiences, technical or not, operators and C-level execs.
Fabulous communicator, great team player.
Confident dispensing knowledge to a highly skilled and experienced audience.
BA/BS or equivalent work experience
Experience with APIs is a plus.
Previous experience working with or a solid understanding of Five9 product suite is a strong plus.
Ability to explain complex, technical subject matter to non-technical audience

Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$57,400—$111,200 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Average salary estimate

$84300 / YEARLY (est.)

min

max

$57400K

$111200K

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What You Should Know About Commercial Solution Consultant, Five9

Looking for a dynamic role where you can leverage your skills and creativity? Join Five9 as a Commercial Solution Consultant and become part of a vibrant team dedicated to enhancing customer experiences. In this fully remote position, or hybrid if you're near our San Ramon office, you'll play a pivotal role in showcasing the power of our innovative cloud contact center software. As a Solution Consultant, you'll create engaging product demonstrations tailored to the needs of various stakeholders, from developers to C-level executives. Your keen ability to understand and empathize with customer business challenges will set you apart as a trusted advisor. Not only will you support our sales team in articulating the value of our offerings, but you'll also deliver proof of concepts and collaborate closely with product management to enhance our solutions. The ideal candidate has experience in the Contact Center software space, a positive can-do attitude, and the ability to communicate complex concepts in straightforward language. If you thrive on customer interaction and have a passion for technology, we’d love to see you bring your unique talents to Five9. You’ll be part of a diverse and inclusive environment where your voice matters, and your contributions help us innovate and grow. Let’s bring joy to customer experience together!

Frequently Asked Questions (FAQs) for Commercial Solution Consultant Role at Five9

What does a Commercial Solution Consultant do at Five9?

At Five9, a Commercial Solution Consultant acts as a crucial bridge between our innovative cloud contact center software and our customers’ needs. This role involves creating engaging product demonstrations, understanding customer business requirements, and articulating the value of our solutions through persuasive presentations. The consultant supports the sales team in navigating technical queries and ensuring the best solutions are offered, thus enhancing customer satisfaction.