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Manager, Sales Engineering

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.

We're looking for an experienced Sales Engineering Manager to join our Solution Consulting team. Reporting to the Director, Sales Engineer, you'll be responsible for:

  • You will help recruit and develop the SE teams in Japan
  • Refine the sales engineering processes such as discovery, technical qualification, and proof-of-value (POV).
  • Help with solution and customer proposals and work with sales leadership and clients to design and present business solutions to increase client revenue growth.
  • Provide advice and support response to requests for proposals, i.e. present recommendations and associated benefits to clients.
  • Promote products and business solutions at conferences, forums, and seminars.

What We're Looking for (Minimum Qualifications)

  • More than 10 years of experience in presales/presales team lead/presales manager roles, with at least 5 years of experience selling security solutions
  • More than 2 years of experience as a people manager.
  • Excellent knowledge and prior experience selling network security technologies

What Will Make You Stand Out (Preferred Qualifications)

  • Excellent knowledge and prior experience selling network security technologies including but not limited to: HTTP and web related technologies, proxies, caches, and firewalls
  • Demonstrable experience with systems installation, configuration and administration of routers/switches, UNIX/Linux and Windows-based systems

#LI-Hybrid

#LI-JK3

At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Average salary estimate

$125000 / YEARLY (est.)
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$100000K
$150000K

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What You Should Know About Manager, Sales Engineering, Zscaler

Join us at Zscaler as a Manager of Sales Engineering in Tokyo, Japan! We're on a mission to redefine how enterprises secure their digital transformations, and you could be at the heart of this exciting journey. As a key player on our Solution Consulting team, you'll be responsible for recruiting and developing our sales engineering teams in Japan, helping refine processes for technical qualification and proof-of-value initiatives. You'll collaborate closely with our sales leadership to design compelling proposals that resonate with clients and drive their revenue growth. Showcase your expertise by promoting our cutting-edge security solutions at conferences and seminars! If you have over 10 years of experience in presales, coupled with excellent knowledge of network security technologies, we want to hear from you. Zscaler values an inclusive and thriving culture, encouraging diverse minds to innovate and create together. Here, you will not only guide your team but also contribute to making the cloud a safer and more enjoyable space for enterprises worldwide. Ready to take the next step in your career with Zscaler? We can’t wait to meet you!

Frequently Asked Questions (FAQs) for Manager, Sales Engineering Role at Zscaler
What does a Manager of Sales Engineering do at Zscaler?

As a Manager of Sales Engineering at Zscaler, you will lead the sales engineering teams in Japan, refining processes for technical qualification and proof-of-value. You’ll work closely with sales leadership and clients to design solutions that drive business growth and promote Zscaler's innovative security technologies.

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What qualifications are needed for the Manager of Sales Engineering position at Zscaler?

To be considered for the Manager of Sales Engineering role at Zscaler, candidates should have more than 10 years of experience in presales roles, including at least 5 years focused on selling security solutions, along with 2 years of experience in a management capacity.

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What kind of projects will the Manager of Sales Engineering work on at Zscaler?

The Manager of Sales Engineering at Zscaler will work on various projects, including collaborating with sales teams to prepare customer proposals, addressing requests for proposals, and promoting Zscaler's solutions at industry events to showcase their capabilities.

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How does Zscaler support professional development for the Manager of Sales Engineering?

Zscaler is committed to the professional growth of its employees. As a Manager of Sales Engineering, you will have access to mentorship programs, continuous education opportunities, and the chance to participate in industry conferences to enhance your skills and knowledge in security technologies.

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What is the work culture like at Zscaler for a Manager of Sales Engineering?

The work culture at Zscaler is fast-paced, inclusive, and collaborative. As a Manager of Sales Engineering, you’ll be part of a supportive environment that values innovation and encourages team collaboration to solve complex challenges in cloud security.

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What benefits does Zscaler offer to employees in the Manager of Sales Engineering role?

Zscaler offers a comprehensive benefits package, including various health plans, time off options, parental leave, retirement plans, and education reimbursement to support all employees through different life stages.

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How does the Manager of Sales Engineering contribute to Zscaler's mission?

The Manager of Sales Engineering plays a vital role in Zscaler's mission by equipping customers with essential security solutions, fostering client relationships, and ultimately helping enterprises navigate their digital transformation processes securely.

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Common Interview Questions for Manager, Sales Engineering
How do you approach leading a sales engineering team?

When leading a sales engineering team, I prioritize open communication and collaboration. I believe in mentoring my team, setting clear goals, and leveraging each member's strengths to achieve results. It's also crucial to stay adaptable and align our strategies with the evolving needs of our clients.

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What experience do you have with selling security solutions?

I have over 10 years of experience in presales roles focusing on security solutions. I've worked with various clients to understand their unique needs, design tailored solutions, and demonstrate how our products can effectively address their challenges.

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Can you provide an example of refining a sales engineering process?

One example involved analyzing our current technical qualification process and implementing a more structured approach. By introducing standardized discovery steps and clear criteria for proof-of-value sessions, we significantly enhanced our efficiency and customer satisfaction.

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What strategies do you use for technical qualification during sales?

For technical qualification, I focus on asking open-ended questions to uncover client challenges, then align our security offerings accordingly. Providing tailored demonstrations and engaging stakeholders early in the process fosters confidence and helps steer the conversation towards a tailored solution.

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How do you handle difficult client conversations?

In difficult conversations, I believe in maintaining empathy and clarity. I aim to listen actively, acknowledge the client's concerns, and provide constructive feedback or solutions. Building trust is vital; I ensure the client understands we are partners in navigating challenges.

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How do you stay updated on new security technologies?

I stay updated on security technologies by regularly attending industry conferences, participating in webinars, and engaging with online technical communities. I also read relevant publications and collaborate with teams to exchange insights on emerging trends.

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What role do you think a Manager of Sales Engineering plays in customer success?

A Manager of Sales Engineering plays a crucial role in customer success by ensuring that solutions align with their needs and delivering value early in the engagement. Providing ongoing support and guidance fosters long-term relationships and satisfaction.

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How would you promote Zscaler solutions at an industry conference?

I would promote Zscaler solutions at an industry conference by showcasing real-life case studies, engaging demonstrations, and articulating the unique benefits of our technology. Networking with attendees and fostering discussions is vital for building interest and partnerships.

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Can you discuss a successful proposal you've created?

Certainly! One successful proposal I led involved collaborating closely with the sales team and using customer insights to design a tailored security solution. By illustrating the ROI and addressing the client's concerns, we secured a significant contract that enhanced their security posture.

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What do you find most rewarding about being a Sales Engineering Manager?

The most rewarding aspect is watching my team succeed and grow. Guiding them through challenges, helping them develop new skills, and witnessing the direct impact our solutions have on clients' operations is incredibly fulfilling.

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Zscaler: Securing your cloud transformation We are passionate about being the best; the best global security company that enables mobile and enterprise businesses to be more secure, safer, and faster.

419 jobs
MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$100,000/yr - $150,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
November 26, 2024

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