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Sr Records Program Manager

FEFA, LLC is seeking an experienced Sr Records Program Manager in the Washington DC, Maryland, Virginia area to oversee records management contracts and support the company's expanding engagement with government clients, partner organizations, and internal teams. This role is pivotal in driving transformative leadership through strategic initiatives that enhance both client and employee experiences.

Key Responsibilities:

  • Manage complex records management projects or oversee multiple smaller projects simultaneously, ensuring effective coordination among team members.
  • Plan, staff, and lead records management/document management initiatives for enterprise-wide systems or key divisions, ensuring projects align with client objectives.
  • Present project information and reports to government clients, partner organizations, and internal stakeholders.
  • Collaborate with clients on new project opportunities, assessing their business potential and return on investment (ROI).
  • Develop and implement communication strategies to engage government clients, partner companies, and stakeholders, ensuring alignment with organizational goals.
  • Maintain and manage relationships with government clients, internal teams, and partner companies to ensure smooth project execution and stakeholder satisfaction.
  • Prepare and present talking points, reports, presentations, executive summaries, and briefing materials as necessary to communicate project progress and performance.
  • Analyze performance metrics to measure the effectiveness of program deliverables and ensure continuous improvement.
  • Lead initiatives aimed at publicizing company capabilities, gathering feedback, and assessing needs for future service enhancements.
  • Work with internal and external partners to drive improvements in operating models or create significant business value gains.
  • Adapt to change with a focus on maintaining positive, collaborative relationships with all stakeholders.
  • Promote a culture of innovation, inclusion, and adaptive thinking throughout the organization.
  • Conduct needs assessments to identify areas for improvement and ensure quality service delivery.
  • Leverage industry trends to help clients unlock greater business value.
  • Build and nurture relationships with site leaders, project/program managers, and employees across the organization.
  • Assess situations independently and make sound decisions to manage client relations and ensure a smooth flow of information.
  • Travel if necessary to various project sites across the country to support and manage client engagements.
  • Spearhead and drive expansion efforts within assigned client agencies.
  • Bachelor’s degree and a minimum of 10 years of relevant experience.
  • 6+ years of experience as a Program Manager, with a strong focus on records management and document management.
  • PMP Certification preferred.
  • Previous experience working in Federal Government environments and supporting government clients.
  • Demonstrated records management expertise in large-scale projects or across multiple smaller projects.
  • Ability to work independently and take initiative with minimal supervision.
  • Proven track record of building and maintaining effective client relationships.
  • Experience designing creative solutions to address diverse business challenges.
  • Strong understanding of client needs and the ability to translate them into actionable project plans.
  • Excellent communication, leadership, and consulting skills to engage effectively with clients and team members.

FEFA, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We offer a competitive compensation package including a competitive salary, medical benefits, PTO, holiday pay and more.

Average salary estimate

$105000 / YEARLY (est.)
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$90000K
$120000K

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What You Should Know About Sr Records Program Manager, FEFA LLC

FEFA, LLC is on the lookout for a motivated and experienced Sr Records Program Manager to join our dynamic team! Located in the heart of the Washington DC, Maryland, Virginia area, this role is perfect for someone passionate about records management and equipped with a knack for strategic initiatives. In this pivotal position, you’ll oversee various records management contracts and engage with government clients and partner organizations, ensuring that everything runs smoothly. Your expertise will shine as you manage complex projects and coordinate seamlessly with various teams. You’ll have the opportunity to present critical reports to stakeholders, collaborate on new project opportunities, and develop impactful communication strategies to keep everyone in the loop. With a focus on continuous improvement, you’ll analyze performance metrics and lead initiatives to enhance our service delivery. At FEFA, LLC, we promote a vibrant culture of innovation and inclusion, and your leadership will be key in driving transformative changes that enhance both client and employee experiences. With a minimum of 10 years of relevant experience and a strong background in program management, we’re looking for someone who can independently assess situations and make sound decisions. If you’re ready to take your career to new heights while building and nurturing essential relationships, we want to hear from you! Come help us create effective solutions that unlock greater business value and support our government clients in a meaningful way.

Frequently Asked Questions (FAQs) for Sr Records Program Manager Role at FEFA LLC
What does a Sr Records Program Manager do at FEFA, LLC?

The Sr Records Program Manager at FEFA, LLC oversees the management of records management contracts, balancing complex projects while coordinating with various teams to achieve organizational goals. This role is crucial in developing strategic initiatives to enhance client experiences and deliver valuable solutions.

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What are the key qualifications for a Sr Records Program Manager position at FEFA, LLC?

Candidates for the Sr Records Program Manager position at FEFA, LLC should have a bachelor’s degree along with a minimum of 10 years of relevant experience. A strong focus on records and document management, plus at least 6 years as a Program Manager, is essential. PMP certification is preferred, along with prior experience in Federal Government environments.

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What skills are important for a Sr Records Program Manager at FEFA, LLC?

Successful Sr Records Program Managers at FEFA, LLC possess excellent communication, leadership, and consulting skills. They also have a strong understanding of client needs, problem-solving abilities, and the capability to develop creative solutions for various business challenges.

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What is the work environment like for a Sr Records Program Manager at FEFA, LLC?

At FEFA, LLC, the work environment for a Sr Records Program Manager is collaborative and dynamic. You will engage with internal teams, government clients, and partners, fostering relationships and driving improvements in operating models. The company emphasizes a culture of innovation and inclusion.

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Does FEFA, LLC offer opportunities for professional development for Sr Records Program Managers?

Absolutely! FEFA, LLC is committed to the professional growth of its employees, including Sr Records Program Managers. We encourage continuous learning, offer competitive compensation packages, and present opportunities to attend relevant training and certification programs aimed at enhancing your skill set.

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How does a Sr Records Program Manager contribute to client satisfaction at FEFA, LLC?

A Sr Records Program Manager plays a critical role in ensuring client satisfaction by building and maintaining effective relationships, assessing client needs, and ensuring smooth project execution. By delivering on client expectations and aligning initiatives with their objectives, you help drive positive outcomes.

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What growth opportunities are there for Sr Records Program Managers at FEFA, LLC?

There are extensive growth opportunities for Sr Records Program Managers at FEFA, LLC. As you excel in your role, you may have the chance to take on larger projects, mentor new team members, and lead more strategic initiatives, all while advancing your career in records management.

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Common Interview Questions for Sr Records Program Manager
What is your experience with records management and how does it apply to the Sr Records Program Manager role?

In answering this question, highlight specific experiences from your previous roles where you've managed records or document management projects. Explain your approach, the challenges faced, and the successful results achieved, showcasing your expertise and relevance for the Sr Records Program Manager position.

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How do you prioritize multiple records management projects?

Speak about your organizational strategies, such as maintaining timelines, delegating tasks, and utilizing project management tools. Provide examples of how you’ve effectively managed competing priorities while ensuring high-quality outcomes in your past records management roles.

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Can you describe a successful records management initiative you led?

This is your opportunity to detail a specific initiative. Outline the objectives, actions taken, and results achieved, emphasizing any measurable improvements in efficiency, client satisfaction, or compliance to demonstrate your capabilities as a Sr Records Program Manager.

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What tools and software do you use for records management?

Be prepared to discuss specific software tools you've used, like document management systems or project tracking software. Highlight your experience with systems relevant to the Sr Records Program Manager role at FEFA, LLC, and how these tools aided project success.

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How do you handle difficult conversations with stakeholders?

Explain your approach to communication and conflict resolution, emphasizing the importance of active listening, empathy, and transparency. Share an example when you navigated a challenging conversation, showing how it led to a positive resolution.

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What strategies do you use to develop relationships with clients?

Discuss your proactive approach to client relationship management, which could include regular check-ins, seeking feedback, and being responsive to their needs. Provide examples that illustrate your ability to build lasting partnerships in previous roles.

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How do you assess the effectiveness of a records management program?

Speak about the metrics and key performance indicators you use to evaluate program success. Discuss how feedback from clients and internal stakeholders can lead to insights for continuous improvement in line with your responsibilities as a Sr Records Program Manager.

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What techniques do you employ to promote innovation within a records management team?

Illustrate your philosophy on fostering a culture of innovation, such as encouraging brainstorming sessions, embracing new technologies, and supporting team members in exploring creative solutions to challenges that arise in records management.

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Describe your experience with government clients, particularly in records management.

Provide examples of your experiences in the government sector, detailing how you adapted records management strategies to meet regulations and client expectations. Highlight your understanding of compliance and successful outcomes you've achieved in this context.

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How do you stay updated on industry trends in records management?

Discuss your methods for staying informed, such as attending workshops, webinars, following industry publications, or being involved in professional associations. Convey your commitment to continuous learning and how this benefits your role as a Sr Records Program Manager.

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FEFA is committed to providing efficient, expert, and flexible resourcing bringing maximum value to our clients. Our vision is to supply services that create and sustain value through the collaborative use of innovative tools, superior talent, and...

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Full-time, hybrid
DATE POSTED
November 24, 2024

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