Customs Brokerage Supervisor

At Expeditors, a Customs Brokerage Supervisor is responsible for managing the activities and scheduling of staff, ensuring compliance with all standard operating procedures, and interfacing with US Customs and other governmental agencies. This role is pivotal in navigating complex regulations and delivering exceptional service to clients.

To apply for the Customs Brokerage Supervisor role at Expeditors, candidates need a US Customs broker's license, three years of experience in the industry, and excellent interpersonal skills. Supervisory experience is also essential, while a college degree is preferred to enhance your candidacy.

As a Customs Brokerage Supervisor at Expeditors, key responsibilities include managing staff scheduling, ensuring compliance with procedures, processing entries, overseeing financial aspects, and participating in continuous improvement initiatives and sales calls.

Expeditors promotes a friendly, professional environment where leadership and innovation thrive. A Customs Brokerage Supervisor can expect to work with a motivated team, fostering a culture of compliance and continuous improvement.

Expeditors offers extensive support for its Customs Brokerage Supervisors, including paid vacation, health plans, 401(k) options, and a commitment to training and personnel development, ensuring you have the resources to succeed.

At Expeditors, Customs Brokerage Supervisors have ample opportunities for career growth, from participation in quality business reviews to involvement in strategic sales initiatives, which can lead to advanced positions within the organization.

Performance expectations for a Customs Brokerage Supervisor at Expeditors include meeting key performance indicators, ensuring compliance, managing department finances effectively, and continuously driving improvements in operations.

When asked about customs compliance, focus on your direct experience with US Customs regulations and any actions you took to ensure compliance within your team. Provide specific examples that highlight your problem-solving skills and your knowledge of applicable laws.

Discuss specific management strategies you’ve used, such as regular check-ins, effective communication, and motivating team members. Provide an example of a time you successfully led a team through a challenging situation.

Outline your approach, including any systematic checks, training initiatives, and your experience in implementing quality control measures. Point to past achievements where your methods improved compliance rates effectively.

You can answer this question by discussing a prioritization method or tool you use, along with real-life examples where you successfully met deadlines and managed multiple responsibilities simultaneously.

Elaborate on the importance of clear communication in customs brokerage, referencing how you've successfully communicated with both internal and external stakeholders to facilitate smooth operations.

Share a specific scenario where you handled conflict. Describe how you approached the situation, focusing on your communication and negotiation skills and the outcome that benefited both the team and the company.

Discuss your philosophy on continuous improvement, suggesting specific tools or methodologies you've applied in past roles, even referencing data-driven decision-making techniques that led to successful outcomes.

Talk about your direct interactions with government agencies like US Customs, discussing specific instances where your expertise helped navigate complex regulatory processes successfully.

Explain your approach to team development, including mentorship, training programs, and performance evaluations. Provide an example of someone you’ve helped grow professionally.

Mention specific software or tracking systems you’ve utilized in monitoring KPIs. Share an example of how using these systems improved operational efficiency and helped meet compliance.