Key Account Manager - Neurology/Multiple Sclerosis - Raleigh/Richmond Territory

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

The Key Account Manager (KAM) is accountable for executing a 'targeted sales strategy' to attain sales quotas within their individual assigned territory. Responsible for developing and implementing a business/sales plan for maximizing net sales of our product that is aligned with the direction from commercial leadership and with all company guidelines, policies, and directives. The Key Account Manager will conduct business/sales with key targeted healthcare providers. *Must have current/prior sales experience in Neurology - Multiple Sclerosis is preferred.

EVERSANA Deployment Solutions offers our employees competitive compensation, paid time off, company paid holidays, excellent training, employee development programs, 401-k plan with an employer match, and an incredible list of comprehensive employer benefits that includes medical, dental, and vision insurance along with a whole host of other valuable programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives.
• Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call.
• Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities.
• Build a strong relationship with senior customers, key decision makers and influencers
• Create an overview of customer business, identify comprehensive understanding of customer needs (both long term and short term) and identify key buying factors
• Proactivity and continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.
• Differentiate value proposition with healthcare providers.. Identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance.
• Understand formulary and P&T processes for assigned IDN's and key institutions
• Coordinate information flow and action planning with relevant functions to create a cross-functional support team; align resources required to execute
• With Sales Leadership oversight, identify and develop targets by account

EXPECTATIONS OF THE JOB:

• Travel as necessary to work the territory assigned and attend all trainings and meetings
• Solid presentation skills – ability to proactively identify customer’s style / behavior and adapt quickly with all aspects of selling approach
• Demonstrates in-depth scientific, therapeutic, product, and competitive knowledge and is recognized as an expert resource by all relevant stakeholders
• Strong business acumen and proficient use of business tools; possesses strategic and critical thinking capabilities
• Operates effectively in a matrix environment
• Offers innovative ideas and solutions to maximize business opportunities to address challenges
• The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position
• An individual in this position must be able to successfully perform the expectations listed above

#LI-SJ1

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Bachelor’s Degree Required
• 2+ years of current/prior pharmaceutical sales experience in Neurology  - MS exp is preferred 
• Clean Driving Record and Sales licensing in specifically required states
• Microsoft, CRM proficient

PREFERRED QUALIFICATIONS:

• Analytical thinking and ability to create spreadsheets and business plans.
• Documented track record of establishing and growing sales. 

OUR CULTURAL BELIEFS

Patient Minded - I act with the patient’s best interest in mind.

Client Delight - I own every client experience and its impact on results.

Take Action -  I am empowered and hold myself accountable.

Grow Talent - I own my development and invest in the development of others. 

Win Together - I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters -  I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity - I create an environment of awareness and respect.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

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