Regional Manager, Welcome Advisors

A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven, personalized solutions. As the nation’s largest senior care advisory service, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior care solution for their loved ones across home care, independent living, memory care, assisted living, and more. Established in 2000 as a family business, A Place for Mom employees are deeply committed to the company mission to enable caregivers to make the best senior care decisions. A Place for Mom fosters, cultivates, and preserves a culture of diversity, equity, and inclusion.

Our employees live the company values every day:

• Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.
• Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.
• Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.
• Win The Right Way: We see organizational integrity as the foundation for how we operate.
• Embrace Change: We innovate and constantly evolve.

An exciting opportunity to join the Welcome Advisor Team at A Place for Mom as a Regional Manager, overseeing a remote call-center team of 12-15 Welcome Advisors.  Welcome Advisors are sales professionals focused on helping families through the intake process, scheduling tours, and referring them to Community Customers that best fit their needs, while working leads provided by APFM. The Regional Manager is responsible for driving daily sales activity and creating and executing a sales plan for market growth by increasing the number of family move-ins to Community Customers.

Responsibilities: 

• Lead, manage, and develop a high performing, results driven sales team via recruitment, training, daily coaching, and motivating
• Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every call for maximum conversion rate outcomes
• Train, mentor and manage team on consultative phone sales practices leveraging each family’s unique needs to refer appropriate customer communities and secure tour appointments on the first call
• Manage performance of the team to maximize outcomes
• Achieve and exceed sales goals monthly to achieve company goals
• Prepare and report on market performance to Senior Leadership team as required
• Collaborate with cross-functional partners on scheduling, sales advancement, customer relationships, marketing and other areas as needed
• Occasional overnight travel required for Divisional and Organizational Sales Meetings, with additional local travel to visit our community customers in the market

• Three or more years of experience successfully leading a sales team to exceed KPIs and sales targets, preferably in a call center environment
• Passionate about managing by metrics
• Track record of developing new sales talent into top performers
• Ability to manage seasoned sales talent to maximize their performance
• Ability to solve personnel issues both timely and professionally
• Promotes a positive and energetic sales atmosphere with the team
• Ability to deliver results, while working in a highly independent environment
• Track record of strong collaboration with other departments or business functions, with focus on achieving shared goals
• Strong communication skills with both internal and external stakeholders at all levels
• Effective time management skills
• Strong computer skills, including Word and Excel. Access to a designated home office space, allowing for privacy during working hours, as well as a high speed internet connection

Compensation

• Base Salary Range: $90,000-$105,000
• On Target Earnings: $140k
• Benefits:
  • 401(k) plus match
  • Health insurance
  • Dental insurance
  • Vision Insurance
  • Paid Time Off

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All your information will be kept confidential according to EEO guidelines. 

A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.