Customer Service Representative

DVG Tech Solutions LLC is seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team in the staffing and recruiting industry. In this crucial role, you will be the first point of contact for our clients and candidates, ensuring a seamless experience as you provide exceptional service. As a Customer Service Representative, your primary goal will be to enhance customer satisfaction by acting as a bridge between our company and its clientele. You will engage with clients and candidates through various communication channels to address inquiries, resolve issues, and provide information about our staffing services. Your ability to build rapport and maintain positive relationships will be vital in fostering trust and loyalty. DVG Tech Solutions prides itself on delivering tailored staffing solutions, and as part of our team, you will contribute significantly to our mission of connecting talented individuals with premier job opportunities. This role not only requires strong communication skills and a customer-centric mindset but also the ability to thrive in a fast-paced environment. We are looking for forward-thinking individuals who are passionate about helping others and are excited to be part of a growing organization that values innovation and collaboration.

Responsibilities

• Manage incoming calls and customer inquiries with professionalism and attention to detail.
• Provide accurate information about job openings and staffing solutions to clients and candidates.
• Resolve customer complaints and concerns in a timely and effective manner, ensuring customer satisfaction.
• Maintain detailed records of customer interactions and follow up on unresolved issues.
• Assist in the onboarding process of new candidates by providing necessary information and resources.
• Collaborate with recruiters to streamline the communication process between candidates and internal teams.
• Identify opportunities for process improvements within the customer service function to enhance efficiency.

• High school diploma or equivalent; additional education in business or related field is a plus.
• Proven experience in a customer service role, preferably in staffing and recruiting or a related industry.
• Strong verbal and written communication skills to effectively engage with clients and candidates.
• Ability to manage multiple tasks simultaneously while maintaining attention to detail.
• Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite.
• Excellent problem-solving skills and a proactive attitude towards resolving issues.
• Ability to work independently as well as part of a team in a fast-paced environment.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• Stock Option Plan