Job details

Associate Customer Care Specialist

Position Summary:

Serve internal and external customers with a first call resolution philosophy by providing information and prioritizing their needs through cross-collaboration with other depts such as sales, supply chain, accounts receivable, marketing, etc., while also processing customer orders, thereby building loyalty and trust across the organization.

Primary Responsibilities:

Manage customer conversations across all support channels, email, phone, eCommerce, and escalate/forward to appropriate teams as needed to ensure rapid support.
Process and manage internal/external customer orders and requests received via telephone, fax, mail, and eCommerce, working closely with Logistics and Marketing regarding product allocations and keeping customers informed of lead times and/or delays.
Analyze customer pricing discrepancies with the pricing team, as required, to ensure accuracy and avoid credit memos.
Document Customer Logistical Complaints through the Notification module in SAP. Assist in determining root cause and appropriate solution; enter no charge replacement orders or issue credit/debit memos or returns as appropriate; communicate errors to applicable departments for review and corrective action.
Assist with projects and programs in collaboration with other customer-facing functions to drive continuous improvement.
Perform other job duties as assigned.

Education, Skills, & Experience:

High School Diploma required with 1+ years of direct customer contact experience preferred.
- Previous experience in Customer Service, Data Entry, and Customer Resolution is highly desired
- Good working knowledge of Microsoft Office Suite products required - Microsoft Outlook and Excel experience
Excellent verbal and written communication.
General business knowledge such as basic finance, marketing, sales, and accounting
Working knowledge of SAP preferred

#biojobs

bioMérieux Glassdoor Company Review

4.1

bioMérieux DE&I Review

No rating

CEO of bioMérieux

Pierre BOULUD

Approve of CEO

Average salary estimate

$37500 / YEARLY (est.)

min

max

$30000K

$45000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Associate Customer Care Specialist, bioMérieux

Are you ready to kickstart your career as an Associate Customer Care Specialist? Join our dynamic team at a thriving IT company where your passion for helping others meets a first call resolution philosophy. In this role, you'll be the friendly voice at the end of the line, managing customer conversations through various support channels like email, phone, and eCommerce. Your primary mission will be to ensure our customers receive the right information and support while processing their orders efficiently. You'll be collaborating cross-functionally with departments like Sales, Supply Chain, and Marketing to build trust and loyalty within the organization. As you tackle customer requests, you'll develop your analytical skills by addressing pricing discrepancies and documenting logistical complaints in SAP. Ideal candidates will have a High School diploma, with 1+ years of direct customer contact experience—prior experience in Customer Service is a big plus! Proficiency in Microsoft Office Suite is essential, along with excellent verbal and written communication skills. If you're excited about contributing to continuous improvement initiatives and have the enthusiasm to support our customers, we’d love to hear from you. Let's enhance the customer journey together!

Frequently Asked Questions (FAQs) for Associate Customer Care Specialist Role at bioMérieux

What does the Associate Customer Care Specialist position at our company entail?

The Associate Customer Care Specialist at our company involves managing customer interactions through email, phone, and eCommerce. This role focuses on first call resolution, processing orders, and collaborating with other departments to ensure customer satisfaction.