Customer Support Representative

About EveryPay

At EveryPay, we are on a mission to build the digital financial infrastructure that underpins e-commerce in Greece, empowering Marketplaces, and Merchants to thrive.

We are a team of enthusiastic young people, driven by our values to Empower Customers, work as a Team Together, Manage Risk and Get Stuff Done.

We are proud to have built the payments layer connecting most Greek Marketplaces and Merchants with world-class schemes like Visa and MasterCard. We service most Greek Marketplaces, including Greece’s largest and most successful marketplace: Skroutz. Our systems connect to thousands of banks, in Greece and abroad. Our tech processes tens of thousands of transactions every day – that’s €billions worth of e-commerce. If you have bought something online in Greece, chances are you have already used our payments product.

EveryPay is fully owned by the Skroutz Group of companies and is both a Tech Company and a Regulated Financial Services Institution. Therefore, you will be exposed to the world of the Tech Payments Sector and that of Financial Services.

How you will contribute to EveryPay's vision

We are looking for a Customer Support Representative to join our Operations team!

What you will be doing:

• Υou will be responsible for providing support and technical assistance to customers who are experiencing issues with the company's payment processing products or services
• You will work closely with other support staff and escalate issues to the appropriate team when necessary
• You will also be responsible for tracking, monitoring, and resolving customer inquiries and complaints related to payment processing
• You will provide timely and effective technical assistance and support to customers through various channels such as phone and email
• You will identify and troubleshoot technical issues related to company products or services
• You will escalate issues to the appropriate team or department when necessary and follow up until resolution

What will you need to succeed:

• Previous experience in customer service or a related field is preferred but not required

• Fluency in Greek and English is a must
• Computer skills, including advanced knowledge of Microsoft Office applications is preferred but not required

What’s it like to work at EveryPay?

• A great opportunity to contribute to EveryPay team's growth
• Being part of an environment that gives employees large goals, autonomy and mentoring, creates incredible opportunities, both for you and the company
• Competitive full-time salary
• Monthly meal allowance
• Ongoing training and development
• Private Medical Plan
• Access to books, online courses and relevant resources
• A hybrid model of work
• Free Skroutz Plus subscription

As part of our dedication to the diversity of our workforce, Skroutz is committed to Equal Employment Opportunity without regard to race, color, national origin, ethnicity, gender, disability, sexual orientation or religion.

Disclaimer:

Skroutz collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any unauthorized third parties. Please read our Recruitment Privacy Policy here.

The Company EVERYPAY PAYMENT SERVICES SINGLE MEMBER SOCIETE ANONYME (going forward referred to as “EVERYPAY”) collects CVs and Personal Data in order to proceed with the evaluation and selection of the appropriate employees. 

In the context of its compliance with the Regulation on Personal Data Protection (EU) 2016/679 (articles 13 and 14), EVERYPAY provides you with all necessary information regarding the collection and processing of your personal data. 

The collected data are voluntarily submitted to EVERYPAY by you and consist of the data included and possibly attached to the CV that you submit to us and to any of its annexes. Indicatively, this data shall include name, contact phone number, e-mail address, educational and professional background, etc. 

EVERYPAY guarantees that your personal data will not be used for purposes other than those listed here, without your consent, where required. Your data will not be transferred to a third country (outside EEA), and the recipient of this personal data is EVERYPAY. 

In case you do not enter into an employment relationship with EVERYPAY, your CV will be permanently deleted from our files, unless you provide your consent, so that we can keep it for one (1) year after our last contact with you. In this case, your CV will be saved in a secure environment to which unauthorized Company personnel will not have access. EVERYPAY implements appropriate technical and organizational measures to ensure the legal and appropriate use of personal data processed, their security and protection and takes care to prevent any unauthorized access to this data. 

You have the right to revoke your consent to the process of your personal data whenever you wish. In this case, the legality of the processing that took place while your consent was in force is not affected. 

You can request a copy of your data, correct it, delete it, restrict its processing, or oppose such processing (including automated decision making and profiling), as well as exercise your right to portability upon relevant request. 

To exercise these rights, you can contact us here: dpo@everypay.gr or at the address: 25-29 Karneadou, 10675 Athens, for the attention of: Data Protection Officer. In addition, you have the right to file a complaint regarding the processing of your personal data to the Personal Data Protection Authority (www.dpa.gr ). 

CONSENT FOR THE PROCESSING OF PERSONAL DATA 

By submitting your CV, you consent to the above processing of your personal data. You can revoke this consent at any time, by sending a relevant request to the email address: dpo@everypay.gr .