Polish Speaking Messaging Platform Support Specialist -Athens (Remote in Greece)

Patrique Mercier Recruitment FR is excited to announce an opening for a Polish Speaking Messaging Platform Support Specialist. This remote position allows you to work from Greece while providing critical support to users of a leading messaging platform. If you are passionate about technology and enjoy assisting clients through their support journey, we encourage you to apply!

Responsibilities

• Offer specialized support to Polish-speaking users of the messaging platform through various channels, including email, chat, and phone.
• Troubleshoot and resolve customer inquiries related to platform functionalities, user accounts, and performance issues.
• Provide users with accurate guidance and solutions to enhance their experience with the messaging platform.
• Document support cases and resolutions in the CRM system to maintain accurate records and contribute to knowledge sharing.
• Collaborate with cross-functional teams to identify recurring issues and communicate potential solutions.
• Stay updated on platform features and best practices to ensure high-quality support delivery.
• Engage in customer follow-ups to ensure satisfaction and continued support when necessary.

• Fluency in Polish and English, both written and spoken.
• Experience in customer support or technical support, particularly within a digital or messaging environment, is preferred.
• Strong understanding of messaging platforms and technology trends.
• Excellent analytical and problem-solving skills to effectively address customer concerns.
• Outstanding communication and interpersonal skills with a strong customer service orientation.
• Familiarity with CRM systems and ticketing tools is advantageous.
• A proactive attitude and the ability to work independently in a remote environment.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks